Haystack · 11 hours ago
Technical Support Specialist
Richmond, VA
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $104K/yr
1+ years expHaystack is collaborating with ABB, a global market leader, to offer a Technical Support Specialist role. This position focuses on providing expert technical support, managing customer relationships, and ensuring accurate documentation of interactions and case management.
DatabaseSoftware
Responsibilities
Provide expert technical support and problem-solving, remotely or on-site, across various service categories
Offer technical consulting on service solutions to management, factory quality, and customers
Manage customer relationships and maintain regular contact with key clients
Ensure complete, concise, and accurate documentation of customer interactions and case management
Create and modify documentation like procedures and methods to meet business and customer needs
Participate in a 24/7 on-call rotation for after-hours technical support
Travel up to 20% for site escalations and training opportunities
Qualification
Required
Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience servicing critical power equipment
Alternatively, an Associate's Degree in Electrical Engineering Technology with 3+ years' experience, or 5+ years equivalent work/military experience servicing critical power equipment (UPS, STS, PDU, etc.)
Strong problem-solving skills and the ability to act as a specialist in your area
Excellent communication skills to interface with customers and internal teams
Experience documenting customer interactions and technical procedures
A valid work authorization for the US is required
Benefits
Medical
Dental
Vision
401k with company contributions
Paid time off
Company
Haystack
Where techies discover opportunities.
Founded in 2019Newcastle Upon Tyne, Newcastle upon Tyne, GBR
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.59MKey Investors
Mercia Fund ManagersDaniel Smyth
2022-08-17Seed· $0.6M
2021-03-11Seed· $1.4M
2020-03-01Seed· $0.58M
Leadership Team
Chris Bone
CEO and Head of Sales
Mike Davies
Co-Founder & COO
Company data provided by crunchbase