Crypto.com · 16 hours ago
Commercial Analyst, VIP
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $145K/yr
5+ years expCrypto.com is the world's fastest growing global cryptocurrency platform, serving over 150 million customers. They are looking for a commercially minded Business Analyst to partner with the VIP and Strategy & Operations teams to drive revenue growth, client engagement, and retention across the VIP segment.
Financial Services
Responsibilities
Own end-to-end commercial and revenue analytics for the VIP consumer segment, including trading activity, volumes, revenue contribution, engagement trends, and client lifecycle analysis (activation, growth, churn risk, reactivation)
Identify and quantify revenue expansion opportunities across regions, product lines (Spot, Derivatives, Earn, new launches), and client cohorts (AUM tiers, behavior, tenure, activity patterns)
Act as a sales enablement partner to the relationship management team, translating data into actionable insights that improve client conversations and commercial outcomes
Convert analysis into client-level talking points, cross-sell and upsell opportunities, targeted outreach lists, and performance narratives for relationship managers
Support relationship managers with pre-campaign, in-campaign, and post-campaign analysis to assess impact and optimize execution
Proactively surface commercial opportunities within the VIP client base, including underserved products, dormant or declining activity, and regional or cohort-specific growth pockets
Partner with VIP Leadership, Strategy and Product to design and evaluate targeted incentives and cohort-specific campaigns, assessing effectiveness and ROI
Build and maintain performance analytics covering VIP portfolio health, relationship manager effectiveness and coverage, and client engagement and responsiveness
Deeply understand team workflows, operating models, and tools to identify data gaps and proactively build reporting that enables better decision-making
Contribute to strategic initiatives such as VIP segmentation evolution, coverage model optimisation, and go-to-market strategies for VIP clients
Qualification
Required
5+ years of experience in Business Analytics, Commercial Analytics, Sales Analytics, or Strategy roles
Proven experience partnering with revenue-driving or sales-adjacent teams
Strong SQL and data manipulation skills
Experience working with large transactional datasets (e.g., trading, payments, financial flows)
Ability to move beyond dashboards to deliver insight-driven, actionable analysis
Strong commercial acumen, including understanding of client behavior, incentives, revenue levers, and unit economics
Excellent communication skills with the ability to translate complex analysis into clear, compelling, action-oriented narratives
Comfortable working with senior stakeholders and client-facing teams in ambiguous, fast-paced environments
Preferred
Experience in Crypto, Fintech, Trading, Payments, or high-growth consumer platforms
Hands-on experience with BI tools (Looker, Tableau, Power BI, or similar), with a focus on decision enablement
Familiarity with sales or relationship management operating models, particularly within retail high-value or VIP segments
Experience influencing commercial strategy through targeted insights, incentives, or campaign analysis
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Company
Crypto.com
Crypto.com was founded in 2016 and is the preferred crypto trading platform for over 100 million users worldwide, as well as the trusted industry leader in regulatory compliance, security, and privacy.
1001-5000 employees
H1B Sponsorship
Crypto.com has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Alyssa Lloyd
CEO
Luis Lrod Bitcoinluis
"chief executive officer": www.crypto.com Executive Director/Chief Executive Officer (CEO)
Recent News
2024-05-11
2024-05-10
2024-05-07
Company data provided by crunchbase