MealSuite · 13 hours ago
VP of Customer Experience
Dallas, TX
Full-time
Hybrid
Director/Executive
$165K/yr - $200K/yr
10+ years expMealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. They are seeking an experienced VP of Customer Experience to shape and scale their customer experience strategy, ensuring every customer journey is seamless and impactful.
HospitalSoftware
Responsibilities
Provide strategic leadership to grow and empower our Customer Experience teams in alignment with a rapidly expanding customer base
Drive operational improvements by identifying inefficiencies and implementing process enhancements that accelerate project delivery and success
Champion innovation in customer support and onboarding, setting measurable goals and KPIs to track impact and progress
Develop and evolve a comprehensive CX roadmap, regularly reporting outcomes and challenges to senior leadership and adjusting plans as needed
Foster strong cross-functional collaboration to streamline operations and elevate the overall customer experience
Lead initiatives to enhance the reseller journey, ensuring partner satisfaction and long-term engagement
Lead and energize the CX teams through effective leadership, enabling them to deliver seamless and impactful customer interactions
Represent the Voice of the Customer at the executive level, ensuring customer insights inform strategic decisions across departments
Qualification
Required
10+ years experience in SaaS customer support, onboarding, lifecycle management, and operational best practices that drive customer satisfaction and retention
Formal education (Bachelor's or MBA in Business, Technology, or related fields)
Experience with complex products, across various stages of organizational growth including scale-ups
Experience with service analytics tools, customer journey mapping platforms, and CX performance dashboards to drive data-informed decisions
Familiar with managing international and offshore teams and navigating organizational change
Exceptional at building and executing CX roadmaps, reducing project timelines, and fostering cross-functional collaboration
Ability to enable teams to deliver exceptional customer experiences and aligning CX strategy with business growth
Passionate about cultivating a strong team culture, identifying and addressing burnout, and supporting the development of senior leaders
Proven ability to influence executive stakeholders, secure resources, and deliver measurable improvements in customer and team satisfaction
Willingness to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role)
Benefits
Unlimited paid time off
Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%
Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, paid maternity and parental leave
Hybrid flexibility
Work-life balance
Participation in our equity program
Opportunities for career development and advancement
Purposeful work with a positive community impact
Company
MealSuite
MealSuite is a fully integrated, end to end, dietary, food production, inventory, kitchen management and point of sale solution
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sean Rowe
Chief Executive Officer
Company data provided by crunchbase