Goodwill of Central Illinois · 5 hours ago
New Beginnings Program Facilitator
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
$22/hr - $25/hrGoodwill of Central and Southern Indiana is dedicated to improving lives through the power of work. They are seeking a New Beginnings Program Facilitator who will deliver the curriculum of the New Beginnings Program and manage a caseload of participants while coordinating community service events and supporting participants in their employability journey.
Retail
Responsibilities
Acts as the first point of contact for delivering lesson plans, identifying barriers through classroom relationships, and creating a safe environment for discussions. Informs Coaches of any and all identified barriers related to their caseloads
Networks with community members to identify potential service events for NBP participants
Coordinates and organizes all pro-social and community service events
Leads regional graduation requirement confirmation to identify who will be graduating
Distributes, collects, and reviews customer satisfaction surveys. Participates in the evaluation and continuous improvement of the NBP and ways to create and build upon community partnerships
Assists in the interviewing and hiring process for NBP participants
Performs liaison functions with referral to assigned coach. Works in partnership with other staff members to ascertain the root cause and appropriate direction for resolution
Organizes and presents job readiness preparation either one-on-one or in small groups
Participates in singular and group conferences in evaluating case problems and skill improvement. Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary
Assists participants in assessing community resources, wrap-around services, and making appropriate referrals to their assigned coach
Works with program participants to assess and comprehend risk factors/needs and to deliver effective support. Assists participants in improving work behaviors and skills acquisition to enhance their success with employment. Coordinates one-on-one follow-ups with participants to continually monitor their efforts and measure progress. Makes recommendations to provide guidance and counseling. Generates status reports and makes adjustments as needed
Effectively leverages internal, professional, and community networks to drive results
Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention
Monitors accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements. Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems
Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed. Provides assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities
Conducts regular employment progress reports. Performs worksite evaluations to establish potential accommodations. Performs liaison functions with referral sources and other community agencies
Participates in continuing professional development relevant to the goals of the position
Participates in staff meetings
Attends community meetings as related to the identified goal. Promotes the NBP to create community awareness for participant recruitment/enrollment
Qualification
Required
Bachelor's degree in psychology, human relations, social work, rehabilitation counseling, criminology, or related fields with a focus on mental health
Skilled at organizing, monitoring, and evaluating programs, including writing policies and procedures, mapped to business goals that improve organizational performance
Has documented success in interpreting information and making necessary adjustments to achieve program outcomes/metrics
Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion
Exhibits careful attention to detail and follow-through with a focus on managing deadlines
Has solid knowledge of G Suite, MS Office, databases, the internet, and case management systems
Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers' needs
Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries
Adept at delivering feedback that is constructive and unbiased
Creates and maintains a safe environment for open discussions
Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support
Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction
Meets or exceeds specific goals as quickly as possible
Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done
Teaches, coaches, and mentors participants using appropriate training methods and motivational techniques to improve employability after the completion of the program
Ability to occasionally work a flexible schedule beyond normal business hours
Is willing to travel to participants' homes, workplaces, community centers, and other venues at times that are convenient to individuals being served and be able to transport program participants as needed
All candidates must pass a pre-employment background check
Must have a valid driver's license, a good driving record, and qualify under the district's insurance carrier when driving a district vehicle
Benefits
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan
Paid time off (PTO) and paid holidays
Parenting and sabbatical leaves
Life, dental and vision insurance
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account, and premiums
Retirement options with generous company % match
Free mental health support services with up to 15 free counseling sessions for you and any family members
Daily pay options available
Company
Goodwill of Central Illinois
Through the sale of donated goods at our stores, Goodwill of Central Illinois is able to fund free programs for the people of central Illinois.
Founded in 1934
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase