Nilfisk · 22 hours ago
Technical Service Representative
United States
Full-time
Remote
Entry, Mid Level
$32.40/hr - $40.50/hr
2+ years expNilfisk is a company committed to creating a cleaner future through technology and innovation. They are seeking a Technical Service Representative to provide technical assistance and support to customers, ensuring high levels of customer satisfaction and resolving inquiries efficiently.
Manufacturing
Responsibilities
Answer internal and external technical/troubleshooting/product/repair/warranty/quality related telephone calls and emails coming into the Customer Service department and respond to inquiries as required
Assist District Managers with field installations by phone
Assist Product Manager and Applications Engineer with special projects and product developments
Provide customers with information to solve their product application inquires/problems/complaints and assist customer in making proper product decisions in order to achieve a high degree of product satisfaction
Promote company products and goodwill to customers
Assists customer with understanding of the company’s policies and procedures
Provide value added level of customer service
Provide customers with comprehensive information to diagnose and solve their product application inquires/problems/complaints and assist customer in making proper product decisions in order to achieve a high degree of product satisfaction
Act as a liaison for all quality assurance questions and issues
Communicate and delegate quality related issues to designated person based on Quality Assurance flow chart
Ensure follow up and escalate open quality assurance issues as necessary
Capture data related to product performance / reliability or functional issues
Support corrective action process on product performance / reliability or functional issues
Provide updates on Instruction Manuals to Product Management
Assist with other customer service duties on an as needed basis
Qualification
Required
Associate's degree in a technical field, mechanical, electrical or automotive technology, or relative work experience
Minimum of 2 years of related Technical Services, Quality Control or Customer Service experience
Full understanding of customer service philosophy and procedures
Willingness to take ownership of inquiries and provide resolution
Ability to be persuasive with customers, keeping customer satisfaction as a guiding factor
Ability to learn products and markets quickly
Ability to plan, organize, work independently, prioritize responsibilities and manage multiple tasks
Ability to analyze problems and solve work related issues
Excellent oral and written communication skills
Strong listening skills
High level of attention to detail
Demonstrated leadership ability
Ability to interact with all functional areas and all organizational levels
Able to represent the company to customers at all levels of management
Strong awareness of different etiquette and cultures in a business setting and willingness to learn
Good telephone manner to enhance relationships with customers
A team player who strives to support fellow Tech and Customer Service Representatives
Job involves working in front of computer screen
Proficiency in use of MS Outlook, Word, and Excel
Working knowledge of ERP and CRM
Capability to learn new software
Benefits
Health
Dental
Vision
Basic and Supplemental Life
Critical Illness and Accident Insurance
Flexible Spending Accounts
Health Savings Account with Company Contribution
401K with Company Match
Long and Short Term Disability
Employee Assistance Program
Legal Plan
Parental Leave
Paid Vacation and Sick Time
Paid Volunteer Day
Tuition Reimbursement
Wellness Reimbursement
Scholarship opportunities
Company
Nilfisk
Nilfisk is manufactures professional cleaning equipment.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jon Sintorn
President & CEO
Recent News
Company data provided by crunchbase