Con Edison · 5 hours ago
Sr. Analyst, Customer Operations Arrears Command Center
New York, NY, United States
Full-time
Onsite
Mid, Senior Level
$95K/yr - $130K/yr
3+ years expCon Edison is a leading utility company in New York, and they are seeking a Sr. Analyst for their Arrears Command Center. The role involves analyzing customer data and providing insights to support credit and collections activities while identifying operational efficiencies and cost reduction opportunities.
Utilities
Responsibilities
Identify and analyze business process improvements and develop supporting process documentation
Provide analyses of key business processes and develop best practices recommendations
Prepare various ad-hoc reports and presentations for senior management
Respond to data requests and prepares statistical analysis reports for management as required
Research and benchmark industry trends pertaining to Credit and Collections
Query Oracle, SQL, Cloud, and OpenData databases and APIs to perform data analyses
Develop operational and management reports using Power BI
Perform other related tasks and assignments as required
Collects, maintains and analyzes data necessary for the work specific to the group's needs
Explores and implements new methods for analyzing data
Qualification
Required
Bachelor's Degree and 3+ years of related experience
Expert level skills in SQL, and PowerBI, required
Demonstrated time management and organizational skills, required
Strong analytical skills particularly in analyzing the complexity of trends and processes, required
Must have ability to interact with various levels of senior management, required
Driver's License Required
Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers
Must be able and willing to travel within Company service territory, as needed
Preferred
Project Management Skills, preferred
Benefits
Rich medical & pharmacy benefits, including vision benefits
Dental benefits
Health Savings Accounts
Health Care and Dependent Care Flexible Spending Accounts
401(k) with robust matching
Employer paid Pension Plan
Employee Stock Purchase Plan with a generous matching contribution
State of the art Employee Assistance Program
Paid Parental Leave
Generous paid time off plus paid holidays
Family support: emergency backup child, & elder care assistance
Social responsibility and volunteer opportunities
Employee discount program
Commuter Benefits
Culture of growth and learning: career development; tuition reimbursement; recognition program
Life and Long-Term Disability Benefits
Company
Con Edison
We provide power to more than 10 million people and businesses across NYC and Westchester.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joeann Walker
Policy Advocacy Leader, Economic Empowerment Platform, CEO Action for Racial Equity Fellow
Kimberly Strong
Vice President, Chief Ethics & Compliance Officer
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