HomeTrust Bank · 7 hours ago
Process Improvement Analyst
Charlotte, NC
Full-time
Onsite
Entry, Mid Level
2+ years expHomeTrust Bank is a community-focused financial institution committed to providing value-added banking services. The Process Improvement Analyst will enhance operational efficiency and drive process improvements across the bank, collaborating with various business units to identify and implement effective solutions.
BankingCommunitiesFinancial Services
Responsibilities
Conduct discovery sessions with various lines of business and key stakeholders to understand current practices and identify variation in workflows
Demonstrate ability to be a self-starter and bridge builder across multiple departments and disciplines
Demonstrate ability to be solutions-oriented and to build consensus for necessary change
Identify process inefficiencies, redundancies, and conflicting practices across lines of business in partnership with key stakeholders
Map, document, and redesign end-to-end processes using standardized templates and best-practice frameworks
Collaborate across the bank with various lines of business teams to ensure processes align
Build gap analyses to support decision-making
Contribute to project plans, milestone tracking, and documentation as needed
Collaborate with line of business leaders to prepare process recommendation documents, including presentations to senior management, process maps, supporting metrics, and business requirements
Partner with department leaders to develop clear, actionable SOPs and workflow documentation
Create templates, checklists, and workflow documentation to promote operational consistency and reduce errors
Maintain a central repository of operational procedures and ensure regular updates as systems and processes evolve
Identify opportunities for automation and improved efficiency across departments
Research and summarize best practice standards relevant to process management as needed
Recommend appropriate solutions based on research, bank policies, regulatory requirements which align with the Bank’s culture fundamentals
Participate in change management activities associated with process improvement such as training stakeholders on new processes and ensuring documentation is accessible, accurate, and current
Maintain confidentiality and security of sensitive information
Adhere to all corporate policies and procedures, Federal and State regulations, and laws
Complete all mandatory annual compliance training
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws
Perform other duties and special projects as assigned
Qualification
Required
Bachelor's degree in Business, Operations, Finance, Management, or related field
2–5 years of experience in process improvement, business analysis, operations, or a similar role
Experience in creating process maps, SOPs, and workflow documents
Proficient in Microsoft Office products
Excellent attention to detail with strong organizational skills
Strong understanding of process improvement methodologies (Lean, Six Sigma, etc.)
Excellent documentation, analytical, and problem-solving skills
Ability to translate complex workflows into clear, understandable documentation
Strong interpersonal skills with the ability to collaborate across all levels of the organization
Proficient in process mapping tools (e.g., Visio, Lucidchart)
Ability to manage multiple projects and meet deadlines in a dynamic environment
Strong communication skills, both written and verbal
Preferred
Experience working within and deploying a continuous improvement management system e.g., Danaher Business Systems, McKinsey-style Lean Management System, is a plus
Banking or financial services experience is strongly preferred
Company
HomeTrust Bank
HomeTrust Bank is a chartered, community-focused financial institution.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-07-11IPO
Leadership Team
Robert Moore
Senior Vice President
Recent News
2026-01-20
HomeTrust Bancshares, Inc.
2025-11-18
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2025-09-02
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