HP · 20 hours ago
Customer Support Supervisor
Rio Rancho, New Mexico, United States of America
Full-time
Onsite
Mid, Senior Level
$66K/yr - $101K/yr
4+ years expHP is a leading technology company, and they are seeking a Customer Support Supervisor to oversee the activities and resources of the customer support department. This role involves supervising teams, ensuring operational excellence, and acting as a point of escalation for issues that arise.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Supervise a team primarily comprised of supervisors and non-exempt employees, or contingent workforce with well-defined, limited scope. including directing daily work activities/priorities, people recruitment and development, cost management
Directs daily work activities of teams providing remote (offsite) service; customer access, pre-sales, post-sales or service delivery to solve various business systems and applications problems for customers: onsite engineering personnel: and Authorized Service Providers
Services are provided on standard, specialized or complex systems
Role is primarily tactical in nature. ' Ensure operational excellence by monitoring key metrics and ensuring team goals and contractual commitments are met
Resolve/monitor routine escalations, as appropriate
Qualification
Required
Typically requires Bachelor's degree or equivalent experience
4-6 years related experience
Project or team management experience
People management responsibility
Demonstrate some in-depth knowledge of corporate organization and policies
Demonstrate business, technical or functional knowledge at the mastery level
Demonstrate administrative or operations knowledge
Demonstrate skills in project management, analysis, communication, scheduling, controlling and presentation
Demonstrate management capability
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
PCMag Australia
2026-01-25
Small Business Trends
2026-01-24
Livemint.com
2026-01-24
Company data provided by crunchbase