American Oncology Network · 5 hours ago
IT Technical Support Engineer
US-IN-Ft. Wayne
Full-time
Onsite
Entry, Mid Level
$19.66/hr - $34.59/hr
2+ years expAmerican Oncology Network is seeking an IT Technical Support Engineer who will provide rotational support for clinics with hands-on technical support and training. The role involves ensuring timely resolution of technical tickets, monitoring trends in technology issues, and providing customer relationship management support related to the technology infrastructure.
Health CareHealth DiagnosticsMedicalOncology
Responsibilities
Required to travel to assigned regional clinics on an approved rotation schedule. Provide communication to the OM of the clinic as to the final schedule and the process for notification of a change to the schedule
Required to be at clinic minimum 1 hour maximum all day
Develop relationships with all OM’s for region assigned and facilitate an open dialogue with the OM on needs of the clinic. Quarterly customer satisfaction surveys will be done to measure the quality of delivery of service to monitor employee’s performance
Facilitate training for new employees: profile build, access to applications, and security requirements. Work with the IT Training resource to conduct needed training for the clinic resources (face to face, webinar, online, etc)
Address physician’s issues as they relate to usage of Dragon
Engineer and support Telemedicine devices. Must have strong knowledge of wireless troubleshooting, A/V conferencing, and online meeting support
Be conduit to vendor for issue resolution or training needs
The corporate IT department will be launching multiple technology projects for the clinics to improve the workflows or level of service. This resource will be the key interface to work with the clinics on coordination and communication of all project deliverables, as well as ongoing support of the new technology
Ability to proactively identify a problem. Must have understanding how to correctly categorize and prioritize the problem. While resolving the problem and provide detailed problem history to the appropriate internal business partner to assist in correcting the problem from reoccurring
Strong knowledge of troubleshooting Citrix director, Citrix Receiver, UniPrint Print mapping, end-user profiles. Must understand Single Sign On and how this integrates with Citrix
Qualification
Required
Bachelor's degree in computer science preferred
2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1
Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment
Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters
Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback
Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations
Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required
Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites
ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired)
Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required
>75% travel
Company
American Oncology Network
American Oncology Network provides support and ancillary services for oncologist and cancer patients. It is a sub-organization of Cancer & Blood Specialists of Arizona.
1001-5000 employees
H1B Sponsorship
American Oncology Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-20IPO
Leadership Team
Todd Schonherz
Chief Executive Officer and Board Member
David Afshar
Chief Financial and Operating Officer
Recent News
2026-01-06
Company data provided by crunchbase