Orion180 · 11 hours ago
FNOL Specialist
Melbourne, FL
Full-time
Onsite
New Grad, Entry LevelOrion180 is a leading provider of claim management and administration services tailored specifically for insurance companies. They are seeking an FNOL Specialist to serve as the first point of contact for policyholders, ensuring claims are reported quickly and accurately while maintaining effective communication throughout the process.
FinTechInsuranceInsurTechProperty Insurance
Responsibilities
Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance
Input claim details into multiple systems, process and route documents, manage incoming mail, and maintain accurate claim files
Build trust through effective communication and professionalism, fostering long-term relationships with customers, agents, and managing general agents
Coordinate with adjusters and internal departments to ensure smooth handoffs, timely updates, and complete documentation
Stay flexible to support various shifts and departments as needed, responding efficiently to changing workloads or priorities
Gain exposure to multiple lines of business including Credit Protection, Debt Cancellation, Property, and Specialty claims through hands-on experience and training
Qualification
Required
High School Diploma or equivalent required
Prior experience in a claims environment, specifically FNOL or call center operations
Demonstrated ability to provide empathy, clarity, and understanding during high-stress or emotional situations
Proficient with Microsoft Word, Excel, Outlook, and capable of navigating 3–4 systems simultaneously
Familiarity with claims processes, policy documentation, and standard insurance terminology
Strong reasoning skills to evaluate information, identify solutions, and manage competing priorities in a fast-paced environment
Excellent verbal and written communication skills; multilingual abilities are a plus
Benefits
Full medical, dental, vision, life insurance, company-paid short/long-term disability, 401(k), and tuition assistance.
Company
Orion180
At Orion180, we are dedicated to empowering insurance agents with innovative home insurance solutions that enhance their offerings and strengthen client relationships.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$42.3MKey Investors
Regions Bank
2023-04-05Debt Financing· $42.3M
Leadership Team
C
Christoph Birchler
Chief Financial Officer
Ryan Jesenik
President, Insurance & COO
Recent News
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