Canandaigua National Bank · 1 day ago
Bank Operations Representative
Canandaigua, NY, US
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expCanandaigua National Bank is dedicated to supporting healthy financial lives, and they are seeking a Bank Operations Representative to assist in various banking processes. The role involves overseeing customer transactions, maintaining online banking accounts, and ensuring operational efficiency.
BankingFinancial Services
Responsibilities
Support all aspects of the back office domestic and international wire transfer function. This includes but is not limited to oversight and reconcilement of all daily incoming and outgoing transactions; monitoring transactions for OFAC, BSA, and Fraud compliance; and providing wire troubleshooting support for the organization which includes service messaging through the FED and SWIFT networks
Support maintenance functions within the Online Banking (Q2) system. This includes but is not limited to commercial customer user enrollments, adding & deleting accounts from online profiles, acting on and responding to customer communication sent through online banking secure message
Conduct various tasks related to the bank’s Debit and ATM card programs. This includes but is not limited to a specific focus on high impact card order scenarios such as requests for expedited delivery or replacement of compromised cards, tasks related to the administration of the bank’s premium debit card program, and oversight of card order exceptions
Conduct oversight and maintenance of all Debit/ATM card transaction disputes. This includes but is not limited to reviewing accounts for fee waivers, reconciling internal GLs for oversight of provisional and final account credit, and conducting investigations on disputed ATM Card and aged Debit Card transactions
Supports the oversight of the bank’s ATM network through the daily reconcilement of all ATM terminals and coordinating with IT, Retail, and the bank’s Armored Car Service to resolve any discrepancies
Over time, individuals in this role will be exposed to other core functions of the department, which may include but is not limited to ACH processing, Check processing, Legal Research processing, Administration and Maintenance of customer contact information, and various other duties that support sound operational controls for the organization
Qualification
Required
A high school diploma or high school equivalency preferred
One year customer service experience, prior Financial Industry experience strongly preferred
Excellent communication & interpersonal skills
A strong attention to detail
An ability to maintain exceptional agility in a fast-paced, continuously changing environment
Strong PC skills necessary to leverage general marketplace programs (such as Microsoft Office) and financial industry specific programs
Strong customer service experience
Benefits
Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
Paid holidays, vacation, and sick time.
Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
Training & development opportunities.
Tuition assistance.
Community focused volunteer opportunities.
Award winning wellness program that promotes a solid work/life balance.
Banking perks and discount programs.
Company
Canandaigua National Bank
Canandaigua National Bank offers a full range of financial services to realize a financial life, well lived.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tamra O’Donnell
Senior Vice President - Director, Corporate Marketing
Jeffrey Eades
Vice President Business Banking
Recent News
2026-01-20
Central New York Business Journal
2026-01-18
Central New York Business Journal
2025-11-09
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