City of New York · 2 days ago
Capital Projects Property Liaison
New York, NY
Full-time
Onsite
Entry, Mid Level
$72K/yr - $82K/yr
2+ years expThe City of New York is seeking a Capital Projects Property Liaison for the New York City Housing Authority (NYCHA), which is the nation’s oldest and largest public housing authority. The role involves enhancing communication between NYCHA residents and property management regarding capital projects, ensuring transparency and fostering resident engagement throughout the project lifecycle.
GovernmentLegalPublic Relations
Responsibilities
Establish and enhance a working relationship as the primary point of contact for NYCHA resident leaderships on capital projects at assigned developments
Hold regular check-ins with Resident Leaders and other key tenant representatives to survey capital priorities, and inform them of planned and ongoing construction projects, and receive resident feedback
Require regular visits to construction sites and developments across multiple boroughs
Facilitate public meetings between NYCHA residents and relevant NYCHA staff (e.g., project managers, designers) at key project milestones to inform on planned work and allow for resident feedback. Lead structured discussions and facilitated engagement sessions with residents one-on-one and in larger groups
Stay abreast of ongoing work within their portfolio of properties, allowing for the Property Liaison to provide residents with a holistic view of projects within their development. Ensure timely follow-up to residents
Communicate critical project information (e.g., change in scope, change in timelines) to residents, facilitating through available communications channels (e.g., leading meetings, Resident Leader, Tenant Association, email distribution lists, public postings)
Develop visual resources detailing project plans and ongoing project work. This may include print, electronic, and video resources
Coordinate with internal A&CM and NYCHA stakeholders, such as the project team, the Resident Engagement Department, Property Management staff to support distribution of flyers, robocalls, phone banking, tabling, and other engagement activities on construction-related field activities and events (e.g., critical lifts, utility service interruptions, apartment surveys, etc.)
Support the oversight of resident engagement activities undertaken by NYCHA capital project vendors
Maintain both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing, surveys, focus groups and other methods; meeting attendance; and other key metrics. Maintain accurate records of stakeholder touchpoints and signoffs per department policies (e.g., in e-Builder, and/or SharePoint)
Perform other tasks as assigned by the Director of Strategic Partnerships
Qualification
Required
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above
Preferred
Experience working with diverse communities, especially in public housing
Ability to maintain composure under pressure
Proficiency in Spanish, Russian, or Mandarin or Cantonese Chinese
Background and/or familiarity with NYC construction is preferred
Ability to distill significant amounts of information and identify most important points
Ability to prioritize and successfully carry out multiple assignments, meeting critical deadlines and timeframes and must be well-organized
Ability to work independently to successfully handle new or difficult situations and environments
Excellent interpersonal and communication skills including public speaking
Knowledge of U.S. Department of Housing and Urban Development, New York State and City regulations related to public and affordable housing, as well as prior experience with public or affordable housing, is a strong plus
Benefits
NYCHA provides benefits that include a choice of medical coverage plans
Deferred compensation plans
Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
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