Synchrony · 2 hours ago
VP, Loyalty Technology Leader
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $290K/yr
10+ years expSynchrony is a leading company in the financial services sector, and they are seeking a Vice President, Loyalty Technology Leader to provide technical leadership and strategic vision for their loyalty systems. This role focuses on innovating loyalty capabilities, managing a diverse team, and ensuring alignment with enterprise goals.
Consumer LendingFinanceFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Demonstrate deep understanding of overarching business processes to ensure loyalty program technologies and operations are aligned with broader enterprise strategies and objectives
Lead, develop, and inspire a high-performing team with diverse skill levels, including varied leadership and technical expertise, fostering professional growth and a culture of continuous improvement
Partner effectively with the Loyalty Center of Excellence (LCOE) to co-create strategy, align priorities, and drive accountability while maintaining strong team morale and engagement
Continue to enhance and evolve loyalty capabilities and features via the Synchrony Rewards System (SRS), ensuring the platform remains competitive and adaptable to future needs
Deliver critical files, APIs, and integrations to support end-to-end connectivity of loyalty solutions across Synchrony clients, internal platforms, and third-party loyalty systems
Provide visionary leadership and develop strategies to advance the loyalty product roadmap in alignment with organizational goals
Drive measurable business outcomes through innovative loyalty technology solutions that enhance customer engagement and revenue growth
Build and maintain strong cross-functional relationships with the LCOE, Growth Product Team, client marketing managers, IT leaders, architects, developers, vendors, and other stakeholders to ensure seamless delivery of loyalty services and continuity
Lead by example, fostering a collaborative and high-performance team environment that supports Synchrony’s culture and enhances employee engagement metrics
Demonstrate deep subject matter expertise in loyalty systems, especially Fiserv’s Premier Loyalty Platform and other leading loyalty technologies
Apply extensive Agile experience to lead and manage complex client launches, migrations, and loyalty platform enhancements, ensuring adherence to Agile methodology and Synchrony’s Office of Agile standards
Establish and enforce best practices for application release management, outage and change management, and operational controls
Manage and mitigate operational risks associated with loyalty program delivery, ensuring compliance with regulatory and corporate standards
Oversee program delivery timelines, budget adherence, quality control, and risk mitigation across internal teams and third-party vendors
Foster peer, cross-functional, and cross-business collaboration to drive best practices and operational effectiveness
Take financial ownership of program budgets, ensuring fiscal responsibility and resource optimization
This role requires flexibility in travel. Candidates must be comfortable with travel and adaptable to a dynamic schedule
Perform other duties and/or special projects as assigned
Qualification
Required
Bachelor's degree with a minimum of 10 years of IT experience, or in lieu of degree, a high school diploma/GED with at least 15 years of IT experience
At least 5 years of loyalty-specific experience, preferably from management consulting delivering large-scale IT loyalty solutions or from outsourced application development and operations management
Minimum 10 years managing large, direct and matrixed teams demonstrating strong leadership abilities
Minimum 10 years of experience in the payments industry or a closely related financial services environment
Ability and flexibility to travel for business as required
Preferred
Exposure to, or interest in, AI-driven insights and emerging technologies that have the potential to transform loyalty and customer engagement
Ability to develop and communicate a compelling, forward-looking loyalty vision that integrates AI-driven insights and emerging technologies to position Synchrony as a market leader in customer engagement
Inspirational and collaborative leader with proven ability to build strong, motivated teams and foster effective cross-team collaboration
Deep knowledge of loyalty systems architecture, launch and migration strategies, with hands-on experience in Fiserv Premier Loyalty Platform being a strong plus
Familiarity with marketing strategies and analytics-driven loyalty solutions is advantageous
Strategic thinker with a track record of challenging the status quo to drive continuous improvement across clients and teams
Self-starter with a strong results orientation and ability to independently manage competing priorities under tight deadlines
Experienced in Agile software development lifecycle management with proven success leading teams in this context
Exceptional communication skills, comfortable presenting to large groups and negotiating with multiple internal and external stakeholders
Outstanding people management and leadership skills with a demonstrated ability to develop and motivate diverse teams
Ability to thrive in a complex, highly matrixed organizational environment, handling multiple priorities simultaneously
Company
Synchrony
Synchrony is a consumer financial services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-02-15Post Ipo Equity· $500M
2014-08-01IPO
Leadership Team
Brian Doubles
President & CEO
Raj Deol
SVP, Sam’s Club Marketing Leader
Recent News
Benzinga.com
2026-01-21
Business News: Pasadena Star-News
2026-01-19
Company data provided by crunchbase