Bakkt · 1 day ago
Customer Service Representative
Alpharetta, GA
Contract
Onsite
Mid Level
3+ years expBridge2Solutions is a leading provider of loyalty, rewards, and incentive solutions. The Customer Service Representative is responsible for assisting with inbound customer inquiries related to travel bookings and providing excellent customer support through various channels.
CryptocurrencyFinancial ServicesFinTechLoyalty Programs
Responsibilities
Deliver excellent customer support through various channels i.e. voice, email, and chat
Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
Service existing travel bookings e,g. requests to cancel or change bookings
Monitor and service open issues through completion
Provide site navigation assistance to customers who are new to self-booking online
Educate customers on website functionality in an effort to increase the online adoption rate
Report issues that are surfaced by the customer, including complaints, site production issues, etc
Qualification
Required
High School diploma or equivalent
3 years of customer service experience in a contact center and/or customer facing retail environment
Must be professional and articulate with strong interpersonal skills
Must have a pleasant phone presence and friendly personality
Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
Basic proficiency with the Microsoft Office suite
Ability to read and interpret documents such as procedure manuals and instructions
Ability to diffuse escalated customers
Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
Preferred
A bachelor's degree is not required, but is a plus
Travel experience is not required, but is a plus!
Fluency in Spanish is not required, but is a plus!
Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential
Company
Bakkt
Bakkt is a trusted digital asset platform that enables its customers to buy, sell, spend, send, and redeem digital assets. It is a sub-organization of Intercontinental Exchange.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$957.5MKey Investors
Goldfinch Partners
2025-07-28Post Ipo Equity· $75M
2025-07-02Post Ipo Debt· $25M
2024-02-29Post Ipo Equity· $50M
Leadership Team
Akshay Naheta
Chief Executive Officer
Recent News
2026-01-20
2026-01-20
2026-01-20
Company data provided by crunchbase