Super Star Car Wash · 1 day ago
General Manager - HAPPY VALLEY
Peoria, AZ
Full-time
Onsite
Mid, Senior Level
$31.73/hr - $35.58/hr
3+ years expSuper Star Car Wash is looking for a driven, dynamic leader with management experience to inspire teams in a hands-on leadership role. The General Manager will oversee day-to-day operations, drive sales and membership growth, and lead team development to ensure exceptional customer service and operational efficiency.
AutomotiveCommercialService Industry
Responsibilities
Oversee day-to-day operations of the car wash, ensuring smooth and efficient service
Lead a clean, safe, fun, and welcoming environment for customers and staff
Monitor and manage equipment maintenance and inventory levels to ensure continuous operation
Implement standard operating procedures (SOPs) to maximize efficiency and service quality
Understand all aspects of Safety, including implementing, executing and coaching all company Safety Practices & Procedures in a fast-paced business
Keep up to date on business objectives (Both Opportunities and Successes)
Lead and implement change
Develop and execute strategies to increase membership sales and customer retention
Train and motivate staff to promote and sell memberships effectively
Ensures their team is trained and, prepared to implement local marketing initiatives and promotional campaigns to drive customer traffic and membership sign-ups
Analyze sales data / customer feedback to identify growth opportunities and adjust strategies accordingly
Foster a positive and collaborative work culture
Recruit, hire, train, coach and retain a high-performing team to sell and provide great customer service
Understand that the more prepared their team is the higher their productivity will be
Communicate effectively daily to their team to keep them in the know
Develop and help their team grow into other positions within the company
Manage employee scheduling, payroll, 1:1s, and performance evaluations
Ensure a consistently high level of customer satisfaction
Handle customer inquiries, complaints, and feedback promptly and professionally
Develop and maintain relationships with customers to enhance loyalty and repeat business
Manage the location’s budget, including revenue, expenses, and profit margins
Track key performance indicators (KPIs) and adjust strategies to meet business objectives
Prepare and present regular performance reports to management
Contribute to team success by completing related tasks as needed
Perform other duties as assigned
Qualification
Required
3 year's of management experience required
High school diploma or GED
Experience leading and developing a team in a high sales environment
Excellent communication, problem-solving, and organizational skills
Must be at least 18 years old
Hands-on, results-driven mindset with a commitment to excellence
Ability to successfully pass a pre-employment, post-offer criminal background check
Ability to transfer to other locations within the designated district
Preferred
Car wash, retail or hospitality experience preferred
Strong background in sales and customer service, with a focus on membership-based models preferred
1.5 – 2 years of management experience required
Car wash, retail or hospitality experience preferred
Strong background in sales and customer service, with a focus on membership-based models preferred
Benefits
Excellent Medical / Dental / Vision for full-time employees after waiting period
STD, LTD and Life Insurance Options
401(k) eligibility after 2 months of service
Free unlimited car washes
Tuition reimbursement (full-time employees)
Employee Referral Program
Company
Super Star Car Wash
Super Star Car Wash specializes in unlimited, express, full service, and fleet washes, auto detailing, oil and lube services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Becky Pessin
Chief Financial Officer
John Lueken
Chief Development Officer (CDO)
Recent News
Colorado Springs Business Journal
2025-03-12
Company data provided by crunchbase