IQVIA · 3 hours ago
Senior Client Service Manager, Large Pharma
New Providence, New Jersey, United States of America
Full-time
Onsite
Mid, Senior Level
$73K/yr - $250K/yr
7+ years expIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The Senior Client Service Manager plays an important role in supporting IQVIA’s largest pharmaceutical clients by ensuring strong operational execution, commercial coordination, business development support, and relationship management across key accounts.
AnalyticsHealth CareLife Science
Responsibilities
Partner with the Account sales community to support account planning, pipeline management, and sales strategy execution
Contribute to the development of proposals, pricing models, and client presentations by gathering insights, data, and delivery inputs
Track renewal cycles and potential new opportunities, supporting pre-sales coordination and proposal development
Provide operational and commercial insights to inform go-to-market strategies and account growth initiatives
Help ensure alignment between sales strategy and delivery execution, fostering seamless client handoffs and consistent messaging
Serve as a key point of contact with non-executive clients
Build and maintain relationships with key client business stakeholders
Support in maintaining executive-level visibility by preparing reports, updates, and business reviews
Coordinate client communications, ensuring timely responses to operational inquiries and information requests
Serve as a reliable, day-to-day contact for client stakeholders on contract, billing, and operational matters
Oversee contract and commercial governance across Master Service Agreements, Service Level Agreements, Third Party Agreements, and amendments, coordinating with Legal, Finance, and Delivery teams
Track and analyze key account performance indicators, revenue trends, and forecasts to support business reviews and strategic decision-making
Prepare materials for quarterly business reviews (QBRs) and client meetings, highlighting performance, progress, and opportunities
Monitor pricing models, rate cards, and revenue mechanics to ensure billing accuracy, margin integrity, and compliance with client agreements
Ensure CRM, forecasting, and pipeline data accuracy in alignment with internal governance and reporting standards
Collaborate with Sales, Finance, Legal, and Delivery teams to improve workflows, resolve billing or contract issues, and enhance overall account operations
Identify and drive opportunities to streamline account processes, strengthen commercial rigor, and elevate the client experience
Lead coordination across account teams and contribute to the development of Large Pharma account strategies and growth initiatives
Mentor junior account staff and drive consistent, high-quality account operations and client engagement
Qualification
Required
Bachelor's degree in Life Sciences, Business Administration, or related field
7+ years of experience in account management, client operations, or business development within the pharmaceutical, life sciences, or healthcare sector
Proven ability to manage contracting processes and client procurement relationships
Strong analytical, organizational, and problem-solving skills with attention to detail
Excellent communication, interpersonal, and relationship-building capabilities
Proficiency with CRM platforms (e.g., Salesforce) and financial tracking tools
Comfortable working in a matrixed, fast-paced environment with multiple internal and external stakeholders
Strong PowerPoint and Excel skills, with the ability to synthesize data into actionable insights
Preferred
advanced degree preferred
Benefits
Incentive plans
Bonuses
Health and welfare
Company
IQVIA
IQVIA provides analytics, compliance, and management solutions to the life sciences industry.
10001+ employees
H1B Sponsorship
IQVIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (294)
2023 (261)
2022 (229)
2021 (208)
2020 (180)
Funding
Current Stage
Public CompanyTotal Funding
$3.5B2025-06-02Post Ipo Debt· $2B
2023-11-14Post Ipo Debt· $500M
2023-05-18Post Ipo Debt· $1B
Leadership Team
Chris Colapietro
Vice President, Customer Engagement
Jonathan Morris
VP & GM US Healthcare
Recent News
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