Medtronic · 4 hours ago
Customer Engagement Manager
State of New York, United States of America
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $161K/yr
5+ years expMedtronic is a leader in global healthcare technology, dedicated to improving healthcare access and equity. They are seeking a Customer Engagement Manager who will be responsible for designing and implementing a customer engagement strategy for the US market, managing strategic accounts, and driving customer satisfaction and product adoption.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical Device
Responsibilities
Design and implement a scalable customer engagement strategy for the US market
Build and develop a team of customer engagement specialists, while managing own strategic accounts
Build and refine process, reporting, software tools and interface with other teams to enable successful execution of engagement with the live customer base
Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn
Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion
Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals
Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results
Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT
Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development
Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments
Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows
Reinforce product training and introduce new features/upgrades to the clinical teams
Product operation and troubleshooting, supported by our expert technical teams
Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team
Supports and manages various components of the customer lifecycle (such as, the pre-sales process, set-up, onboarding and training, onsite engagement, technical support, customer renewals, product improvements, up- and cross-selling and coaching of the commercial team) to maintain customer loyalty and satisfaction
Tracks customer performance, maintains customer engagement, acts as a consultant, and deploys strategies so product value can be harnessed to the maximum while enabling customer goal achievement
Qualification
Required
Bachelor's degree with 5+ years of experience in customer success, account management, commercial roles or equivalent relevant experience
An advanced degree with 3+ years of experience in customer success, account management, commercial roles or equivalent relevant experience
A valid driver's license is essential for this role
Track record of building, driving and delivering the execution of customer engagement strategy
Ability to communicate and influence effectively across multiple internal teams and customer departments
Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies
Strong project management skills and experience with customer success software platforms are prioritized
Technical proficiency is required to understand our products and industry
Ability to work remotely and productively for an international company
Preferred
7+ years of experience in customer success, account management, commercial roles or equivalent relevant experience
Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry
Evidence of building and developing teams
Solid experience in the Operating Room/acute clinical area from either a clinical, technology, consultancy or medical device perspective
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
10001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (349)
2024 (387)
2023 (291)
2022 (310)
2021 (300)
2020 (261)
Funding
Current Stage
Public CompanyTotal Funding
$18.16BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2025-09-15Post Ipo Debt· $1.76B
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Linnea Burman
SVP & President, Neurovascular
Recent News
BioWorld Financial Watch
2026-01-25
Company data provided by crunchbase