Greater Alliance Federal Credit Union · 18 hours ago
BRANCH MANAGER
Paterson, NJ, US
Full-time
Onsite
Mid, Senior Level
$61K/yr - $71K/yrGreater Alliance Federal Credit Union is seeking a Branch Manager to oversee all branch operations and ensure exceptional member service. The role involves guiding branch employees, promoting products and services, and ensuring compliance with regulatory requirements.
BankingFinancial ServicesNon Profit
Responsibilities
Maintain a highly motivated, engaged, and effective branch team
Evaluate employee job performance to ensure quality service and operational excellence
Ensure continuous staff cross-training within the Universal Member Service Model
Partner with the Service and Training Coordinator to support staff development and ongoing employee training
Perform staff meetings and one-on-one sessions
Schedule adequate staffing to ensure efficient branch operations
Assist staff with complex questions or member issues
Monitor and manage the branch budget, including overtime, cash orders, and operational expenses
Work with the Operations team to develop, review, and improve branch procedures
Ensure full compliance with federal laws, regulations & audits, including NCUA and other regulatory agency requirements
Ensure staff receives ongoing training on security, safety and robbery procedures
Monitor branch operations to ensure consistent adherence of policy and procedures
Perform duties of a Universal Member Service Representative as needed
Travel to and cover other branches when necessary
Promote exceptional member service, focused on achieving five-star service quality
Monitor and maintain the usage of technology-equipment and electronic services. While promoting and ensuring optimal performance to maintain member and staff satisfaction
Respond to member requests and complaints promptly and professionally, resolving issues in a timely manner
Conduct loan interviews, process and/or close loans, and support lending decisions within authority
Approve member exceptions and authorize fee refunds when appropriate
Maintain a strong cross-selling environment within the branch to meet members’ financial needs
Monitor key branch products, sales performance, and service standards to ensure sound business practices
Network in the community and collaborate with the Business Development Officer to support growth initiatives
Qualification
Required
Strong leadership skills
Operational expertise
Commitment to delivering high-quality member experiences
Ability to maintain a highly motivated, engaged, and effective branch team
Experience in evaluating employee job performance
Knowledge of Universal Member Service Model
Ability to partner with Service and Training Coordinator for staff development
Experience in conducting staff meetings and one-on-one sessions
Ability to schedule adequate staffing for efficient branch operations
Experience in assisting staff with complex questions or member issues
Ability to monitor and manage branch budget
Experience in developing, reviewing, and improving branch procedures
Knowledge of federal laws, regulations & audits, including NCUA
Experience in ensuring staff training on security, safety and robbery procedures
Ability to monitor branch operations for adherence to policy and procedures
Experience in performing duties of a Universal Member Service Representative
Willingness to travel to and cover other branches when necessary
Ability to promote exceptional member service focused on achieving five-star service quality
Experience in monitoring and maintaining technology-equipment and electronic services
Ability to respond to member requests and complaints promptly and professionally
Experience in conducting loan interviews and processing/closing loans
Ability to approve member exceptions and authorize fee refunds
Experience in maintaining a strong cross-selling environment within the branch
Ability to monitor key branch products, sales performance, and service standards
Experience in networking in the community and collaborating with the Business Development Officer
Company
Greater Alliance Federal Credit Union
Greater Alliance Federal Credit Union provides financial services to families, businesses and communities.
Founded in 1937
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Glenn Guinto
President/CEO
Company data provided by crunchbase