Cella · 5 hours ago
AI CONTENT STRATEGIST
United States
Contract
Remote
Senior Level
$80/hr - $90/hr
5+ years expCella is seeking a forward-thinking AI Strategist with a specialized focus on Conversation Design to join their innovation-driven team. This role involves architecting the future of human-technology interaction across IVR and digital chat platforms, ensuring conversational interfaces are natural and efficient.
Content MarketingDigital MarketingInformation Technology
Responsibilities
Creates in-depth, compelling communications and positioning on a range of subjects, including funds, products, and services; financial markets; the economy; regulatory matters; portfolio construction and theory; and internal communication topics. Exercises decision‑making authority, interacts with user experience test subjects, and shapes conversation flows that support intuitive, trustworthy dialog‑based interactions
Displays versatility across content and interaction modalities by demonstrating a deep understanding of user experience and conversation design principles. Produces clear, human‑centered communications and experiences across responsive web pages, campaigns, ads, emails, presentations, blogs, videos, letters, articles, and social media channels. Partners with UX and conversational AI teams to design natural language flows, test dialog patterns, measure effectiveness, solve problems, and create communication content that meets user experience and conversation‑quality goals
Expertly presents and 'sells' content, design, and dialog solutions to senior management, project teams, partners, and stakeholders. Ensures the strategic success of communication and conversational experiences. Participates in discussions on user-centered design principles, visual design, conversational UI patterns, interaction models, user behavior, and brand voice-extending that voice consistently into conversational channels
Plans communication and conversational content using universal design principles and tags content to interface appropriately with a variety of technologies, including voice assistants, chatbots, and AI-driven interaction platforms. Ensures conversation flows uphold accessibility, clarity, emotional intelligence, and compliance standards
Provides creative direction and guidance on messaging, conversation flow strategy, and broader content strategy across mediums. Works closely and collaboratively with designers, developers, conversation engineers, data scientists, marketing managers, and business leaders. Leads the creation of new approaches, frameworks, or processes for both traditional and conversational content with a 1-3 year outlook
Serves as a mentor to less experienced writers, including those new to conversational UX. Provides feedback on copy, story ideas, conversation scripts, branching logic, multimodal cues, and interviewing skills used for user research and testing
Participates in special projects and performs other duties as assigned, including supporting the development of AI‑powered experiences, chatbot governance, and content quality frameworks for natural language interactions
Qualification
Required
Five years related work experience, including demonstrated experience writing for digital products, user experiences, or interactive content
Undergraduate degree or equivalent combination of training and experience
Working knowledge of: conversation design frameworks, natural language understanding concepts, voice and chatbot interaction patterns, dialog testing methods, and analytics for optimizing AI-driven interactions
Preferred
Two years in user experience, conversation design, digital marketing, or similar fields preferred
Graduate degree preferred
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan
Company
Cella
Cella is a leading Creative Staffing And Consulting Agency.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-09-30Acquired
Leadership Team
Rob Williams
Vice President of Sales
Recent News
Company data provided by crunchbase