Visiting Nurse & Hospice Care · 6 hours ago
Development Operations Manager
VNA Health Group is looking for a Development Operations Manager responsible for leading and managing the operational and administrative infrastructure that sustains a comprehensive, growth-oriented development program. The role ensures the integrity and effectiveness of fundraising systems and partners closely with various colleagues to ensure accuracy in gift allocation and reporting.
Health CareNon ProfitNursing and Residential Care
Responsibilities
Manage the Raiser’s Edge NXT fundraising database, ensuring accurate, timely, and consistent entry of all constituent and gift data
Develop and maintain dashboards and reports to monitor fundraising performance, pipeline progress, and donor engagement metrics
Lead monthly reconciliation processes with Finance and ensure database hygiene on an annual basis
Oversee end-to-end gift processing, ensuring prompt acknowledgment, deposit, and allocation of all contributions
Partner with Finance and program staff to ensure gifts are allocated and reported accurately in accordance with donor intent
Maintain audit-ready records in coordination with Finance
Maintain giving platforms (e.g., GiveSmart, online giving portals), user access, and process documentation
Support campaign and program reporting needs, including Board and Philanthropy Advisory Board materials
Collaborate with the Chief Philanthropy Officer and development staff to provide data insights for prospect identification, segmentation, and stewardship
Support major gift tracking and moves management metrics
Pull all fundraising appeal mailing and email lists from Raiser’s Edge and collaborate with the Philanthropy team to review, edit, and finalize all lists
Work collaboratively with all members of the Development team and colleagues across Finance, Marketing, and program departments to support coordinated, data-informed fundraising operations
Partner with Communications and Marketing on fundraising-related content, website updates, newsletters, and stewardship materials
Serve as administrative lead for internal philanthropy operations meetings
Provide support for special events, including in-office logistical support prior to events, and attendance and on-site staffing assistance at the events
Perform other duties as assigned
Qualification
Required
Bachelor's degree in related discipline required
Minimum 3 years of development operations experience
Demonstrated proficiency with Raiser's Edge NXT or comparable CRM system
Strong critical thinking, analytical and reporting skills, with ability to translate data into actionable insights
Proficient computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Excellent verbal and written communication skills
Strong organizational skills, with ability to manage multiple priorities and projects efficiently
Attention to detail, accuracy, and accountability
Benefits
Base salary
Overtime
Bonuses
Add-on incentives
Special clinical compensation
Retirement plans
All other benefits
Company
Visiting Nurse & Hospice Care
Nonprofit since 1908, Visiting Nurse & Hospice Care provides high quality, comprehensive home health, hospice and related services necessary to promote the health and well-being of all community residents, including those unable to pay.