Chase · 1 hour ago
Process Improvement Manager - Organizational Change Management
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level
7+ years expChase is a leading financial services firm dedicated to helping households and small businesses achieve their financial goals. As a Process Improvement Manager in Organizational Change Management, you will drive operational efficiency and transformation delivery while collaborating with senior stakeholders to implement change management strategies. Your role will involve leveraging process improvement principles and data analytics to enhance business operations and customer experiences.
BankingFinancial Services
Responsibilities
Lead the development and implementation of process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies, providing impactful recommendations and coaching to client teams as they implement recommendations
Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding
Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs
Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals
Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement
Lead one or more client projects, including managing multiple associates / analysts across several workstreams and developing team members both formally and informally, including serving as a mentor
Collaborate with your team to build hypothesis sets, analyses, and roadmaps for solutions
Qualification
Required
Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by over 7 years of proven experience
Advanced proficiency in data analytics, with a demonstrated ability to interpret models and make inferences from data to drive continuous improvement
Proven experience in managing diverse teams, with a focus on fostering an inclusive environment and coordinating work across different parts of a department
Proficient in the application of artificial intelligence in process improvement initiatives, with a focus on optimizing the performance of AI systems
Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact
Preferred
Foster cross-functional collaboration to identify and implement process improvement opportunities across departments
Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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