Muck Rack · 5 hours ago
Senior Product Manager, Subscription & Lifecycle
United States
Full-time
Remote
Mid, Senior Level
£96K/yr - £114K/yr
4+ years expMuck Rack is the leading SaaS platform for public relations and communications professionals. They are seeking a Senior Product Manager, Subscription & Lifecycle to own the foundational experiences that define how customers activate, manage, and grow their relationship with Muck Rack.
Information ServicesJournalismMedia and EntertainmentPublic RelationsSaaSSoftware
Responsibilities
Own the subscription and lifecycle product surface end to end, including activation, onboarding, provisioning, entitlements, access changes, and maintenance workflows
Partner closely with Engineering to design scalable, API-driven solutions that support customer growth, internal tooling, and future platform evolution
Translate customer and internal needs into clear product requirements that balance usability, security, scalability, and system constraints
Drive product-led growth (PLG) experiences that make it easy for customers to discover, adopt, and expand their use of Muck Rack over time
Collaborate with Sales, Customer Success, and Enablement to ensure lifecycle workflows support real GTM motion without creating friction or manual workarounds
Maintain and prioritize a backlog of work in close partnership with Engineering, ensuring clarity on scope, dependencies, and tradeoffs
Use qualitative and quantitative data to identify opportunities, validate decisions, and measure impact across activation, usage, retention, and expansion
Communicate clearly with stakeholders across Product, Engineering, and GTM to align on priorities, timelines, and outcomes
Qualification
Required
4+ years of product management experience in a SaaS environment, or equivalent experience in platform-adjacent product roles
Experience owning end-user product solutions tied to subscriptions, accounts, users, provisioning, entitlements, or lifecycle workflows
Strong understanding of how APIs and large systems work, and how product decisions impact engineering complexity
Demonstrated experience with product-led growth, from activation through ongoing customer maintenance and expansion
Comfort working closely with Engineering to understand technical requirements, ask the right questions, and scope feasible solutions
Experience collaborating cross-functionally across Product, UX, Sales, Customer Success, Onboarding, Support, and Enablement
Experience using product development and analytics tools (e.g., Jira, Linear, Heap, Pendo, SQL-based analysis)
Preferred
Salesforce API experience is a plus, but not required
Benefits
Remote Work, Forever
Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Health & Wellness
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Learning and Development
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide
Company
Muck Rack
Muck Rack is a public relations management platform that enables organizations to connect with journalists to generate media coverage.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$180MKey Investors
Susquehanna Growth Equity
2022-09-07Series A· $180M
Leadership Team
Greg Galant
CEO and Cofounder
Lee Semel
Cofounder, CTO Emeritus
Recent News
EIN Presswire
2026-01-16
2025-12-10
Company data provided by crunchbase