EVERSANA · 21 hours ago
Director, Client & Delivery Excellence
Chesterfield, MO
Full-time
Onsite
Lead/Staff, Director/Executive
$102K/yr - $120K/yr
5+ years expEVERSANA is a global leader in commercialization services for the life sciences industry, committed to improving patient lives. The Director, Client & Delivery Excellence will play a crucial role in enhancing client experiences and managing operational efficiencies to meet and exceed client expectations.
Pharmaceutical
Responsibilities
Providing coaching, input to personal and departmental goals and staff training to ensure necessary skills and knowledge is present for delivery of consistently high-quality service to clients; enabling and facilitating associate involvement in problem solving and ensuring associates have the tools, supplies, skills and information to accomplish client, team and company objectives and ensure a pipeline of excellent talent to fill future business needs
Cultivating solid client relationships and maintaining open and transparent communication concerning operations, polices, issues, and industry best practices. Developing full understanding of client’s objectives, contracted deliverables, and communicating these to the team
Assessing all main operational aspects of programs including the identification and implementation of automation, greater efficiencies, improved processes, optimal staffing model, staff roles & responsibilities, and SOPs, etc
Setting clear direction, effective plans and measurable outcomes
Overseeing the development of and approving client billing prior to invoicing
Tracking, monitoring, and reporting upon overall program results in a timely manner
All other duties as assigned
Responsible for and oversee their respective department
Interview, select and supervise the activities of the department staff; communicate, interpret and discuss with team the company policies and procedures
Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; recommend, seek approval and communicate salary changes, promotions, transfers; discipline and discharge and administer all other personnel actions
Qualification
Required
Requires completion of a four-year bachelor's degree, in business or a relevant discipline
Strong computer skills; working knowledge of Microsoft Office applications
Minimum 5 years of patient services leadership role
Minimum 5 years of experience in one or more commercial disciplines: Sales, Operations, Product Management, or Strategic Account Management
Ability to balance multiple projects and exercise flexibility to changing priorities
Demonstrates initiative, tenacity, and commitment and motivates self and others to go the extra mile
Strong relationship-building, problem-solving, analytical, organizational and leadership abilities
Excellent verbal and written communication and presentation capabilities to convey information to diverse audiences in a way that is easily understood and actionable
Ability to interpret industry trends and competitive information and develop strategies and tactics to respond to changes in the marketplace based on the client and their specific pipeline
Adapt to a fast paced, dynamic environment, make independent decisions, maintain confidential information and meet deliverables
Respond promptly to customer needs and proactively solicit client feedback to improve services
Assist in the development and implementation of enterprise growth
Ability to accommodate 10% - 25% travel
Preferred
Advanced degree; Study in Life Sciences, Pharmacy, or Business-related discipline
Experience in account management in the life sciences industry
Company
EVERSANA
EVERSANA is the provider of global services to the life science industry.
5001-10000 employees
H1B Sponsorship
EVERSANA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (9)
2023 (24)
2022 (9)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2018-10-01Private Equity
Leadership Team
Mark Thierer
Chief Executive Officer
Suzanne Greenwood
Chief Commercial Officer, Oncology
Recent News
EU Startup News
2026-01-15
Company data provided by crunchbase