AllianceIT Inc · 1 hour ago
Field Technician
Hyattsville, MD
Contract
Onsite
Entry Level
$18/hr - $18/hr
2+ years expAllianceIT Inc is a company that supports complex government, defense, and intelligence projects. They are seeking a Field Technician I to provide outstanding customer support and technical assistance for software and hardware services, particularly for CDC personnel.
Human ResourcesStaffing Agency
Hiring Manager
Gaurav Sharma
Responsibilities
Provide outstanding customer support assistance via phone and email in Windows 10/11
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner
Meet SLAs in a high volume work environment and the main CDC campus
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices
Qualification
Required
Active Directory (AD)
Computer Hardware
Software Installations
Technical Support
2 + years of related experience
Outstanding customer support assistance via phone and email in Windows 10/11
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner
Meet SLAs in a high volume work environment and the main CDC campus
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices
IT related experience troubleshooting hardware and software, and connectivity issues
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365
Familiarity with a high paced SLA driven environment
Experience troubleshooting Windows 11, MS Office 365 Outlook
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler)
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
Knowledge of a Ticketing System
High School Diploma or GED
Company
AllianceIT Inc
AllianceIT is an IT company that provides staffing and recruiting services.
11-50 employees
H1B Sponsorship
AllianceIT Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
Funding
Current Stage
Early StageLeadership Team
Purushothama Polkampalli
President & CEO
Company data provided by crunchbase