Service Desk Specialist jobs in United States
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CTP · 4 hours ago

Service Desk Specialist

positionNYC Metro Area
timeFull-time
remoteOnsite
seniorityMid Level
money$110K/yr - $120K/yr
date4+ years exp

CTP is a leading private equity firm known for partnering with experienced operators to build industry-leading businesses. The Helpdesk Specialist will troubleshoot issues, document resolutions, and work closely with engineering and other technical teams to ensure seamless operations.

ConsultingRecruitingStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Mahely Estrada
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Responsibilities

Deliver professional, high-touch support via phone and desk-side assistance
Manage and update tickets within the ITSM platform
Support onboarding and offboarding tasks, including account setup and equipment configuration
Track and maintain hardware and software inventory
Set up and support conference room and audiovisual technology for internal and external meetings
Assist with mobility account management and mobile device support
Participate in an on-call rotation for after-hours coverage
Identify recurring issues and contribute to long-term solutions
Assist with onboarding employees, configuration and access to accounts, and equipment management

Qualification

Technical support experienceTroubleshooting Windows 10/11Active Directory administrationO365/Exchange administrationMDM platform familiarityMicrosoft Office knowledgeCustomer-service mindsetVendorsManage prioritiesBachelor's degree in MISRelevant certificationsExperience in service environmentCommunication skills

Required

4–6 years of technical support experience in a small or mid-sized environment
Strong troubleshooting skills for Windows 10/11 devices and common desktop hardware
Experience administering Active Directory and O365/Exchange
Familiarity with MDM platforms and support for iPhone/iPad/MiFi devices
Knowledge of Microsoft Office, malware prevention/removal, and Cisco IP phone systems
Proven ability to manage multiple priorities and adapt quickly
Excellent communication and customer-service skills; experience working with vendors is a plus

Preferred

Bachelor's degree in MIS, Computer Science, or a related field preferred; relevant certifications (CompTIA A+, Microsoft, ITIL) are beneficial
Experience in a professional, high-touch service environment

Benefits

Medical and dental insurance
PTO
Performance bonus available
Candidates can accrue up to 40 hours of PSL each year
PSL is carried over year over year

Company

CTP

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CTP is a certified Women's Business Enterprise (WBE) headquartered in the dynamic hub of Silicon Valley.
dateFounded in 2010
location
Los Altos, California, USA
people-size51-200 employees
web-link
https://www.ctpconsulting.com/

H1B Sponsorship

CTP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (3)
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Greg Mikulin
Principal, Co-Founder
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Company data provided by crunchbase