Switch · 20 hours ago
Mission Control Technician
LV Metro Area
Full-time
Onsite
Entry, Mid Level
2+ years expSwitch is a leading data center company focused on revolutionary innovation and operational excellence. The Mission Control Technician role involves real-time monitoring and coordination of critical infrastructure to ensure uptime and customer trust in a 24/7 environment.
Information Technology & Services
Responsibilities
Monitor critical infrastructure systems including power, cooling, security, safety, and network connectivity
Serve as the primary point of contact for alerts, events, and incident investigations during assigned shifts
Interpret alarms, diagnose issues, initiate remediation, and escalate when needed
Create, update, and close incident tickets with accurate timelines and documentation
Coordinate with internal teams, vendors, and network carriers to resolve incidents
Perform approved configuration tasks following documented instructions and security policies
Produce clear incident summaries and post-event reports
Provide timely, professional support to customers during incidents
Follow defined escalation, notification, and communication procedures
Work scheduled shifts, including nights, weekends, and rotations as required
Qualification
Required
2+ years of experience in IT operations, network operations, or a similar technical support role
Experience monitoring systems, investigating alerts, and managing incidents through resolution
Foundational understanding of network topologies and the OSI model
Ability to troubleshoot issues across multiple infrastructure domains
Experience using ticketing and monitoring tools
Clear written and verbal communication skills
Ability to work rotating shifts in a 24/7 operations environment
Preferred
Experience in data center, NOC, SOC, or other mission-critical environments
Familiarity with electrical and mechanical systems such as UPS, generators, switchgear, PDUs, and cooling systems
Experience with terminal access and monitoring tools such as SSH, PuTTY, Syslog, or Nagios
CompTIA A+, Network+, Security+, or comparable certifications
Willingness to obtain OSHA 10 certification within six months
Benefits
Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Company
Switch
Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.
501-1000 employees
H1B Sponsorship
Switch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Gabe Nacht
Chief Financial Officer
Madonna Park
Chief Financial Officer
Recent News
2025-07-15
2025-04-22
2025-03-26
Company data provided by crunchbase