City of New York · 20 hours ago
Resident Communications Associate
Queens, NY
Full-time
Onsite
Entry Level
$45K/yr - $61K/yr
3+ years expThe City of New York is responsible for overseeing environmental hazard compliance efforts through its Healthy Homes Unit. The Resident Communications Associate will manage and facilitate communications regarding mold and leak repairs, ensuring effective coordination with NYCHA residents and operations.
GovernmentLegalPublic Relations
Responsibilities
Use communications tools such as phone, Maximo Asset Management system to coordinate completion of mold and leak work order ticket
Communicate effectively with NYCHA residents and NYCHA’s Operations team to coordinate scheduling and facilitate repairs
Log efforts and communications into Zendesk case tracking platform, while answering OCC’s inquiries
Log efforts and communications into Zendesk case tracking platform for Healthy Start initiative
Evaluate and adjust programs for quality and effectiveness to meet the resident and Authority needs
Conduct site visits as required
Perform other clerical support duties as assigned, including general recordkeeping
Perform other related duties
Qualification
Required
High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
Education and/or experience which is equivalent to '1' above
Preferred
Familiarity with any of the following: Microsoft Offices, Zendesk
Demonstrates ability to communicate clearly and effectively
Knowledge of property management operations, processes, and structure
Ability to work in a high-volume and high-pressure environment
Speaks Spanish or Chinese
Benefits
NYCHA provides benefits that include a choice of medical coverage plans
Deferred compensation plans
Defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
The Real Deal
2026-01-02
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