The Jed Foundation (JED) · 7 hours ago
Product Manager, Web Experience
United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $125K/yr
5+ years expThe Jed Foundation (JED) is a nonprofit organization dedicated to protecting emotional health and preventing suicide among teens and young adults. They are seeking a Product Manager to lead the strategy and execution of the redesign and ongoing management of their website, ensuring it meets the needs of diverse audiences while supporting organizational growth goals.
Universities
No H1B
Responsibilities
Guide the discovery, research, and strategic planning for the full-scale redesign of JedFoundation.org, aligning all stakeholders on project goals, KPI’s, scope, and audience needs
Act as the central owner for the redesign project, managing the timeline, budget, and relationships with internal teams (Marketing, Programs, Development) and external vendors (design and development agencies)
Championing a user-centric and data-informed approach, you’ll partner with product designers in the co-creation, prototyping and testing of new site designs
Translate stakeholder needs and user research into clear product requirements, user stories, and acceptance criteria for the engineering team
Oversee the content migration, QA testing, and go-live procedure to mitigate risk of SEO loss and avoid introducing usability or performance issues
Work with internal staff and external partners to facilitate the deployment
Coordinate training and documentation support to ensure seamless change management
Establish baseline KPIs and measurement plans to evaluate the new site's success
Guide a cross-department team through continuous optimization and scaling of this product by championing a data-informed, iterative process where user feedback and analytics drive a shared roadmap of feature enhancements, growth experiments, fixes and ongoing maintenance
Continuously analyze site performance using BI and data analytics tools to identify optimization opportunities and guide the ongoing implementation of data-informed product improvements
Collaborate with external partners and ensure our digital products are developed and maintained according to best practices and industry standards
Develop, own, and communicate the long-term product roadmap for JedFoundation.org, prioritizing features and enhancements that align with JED's strategic objectives
Refine and lead JED’s quality assurance testing protocols throughout the product lifecycle
Act as the primary digital product expert, regularly reporting on performance, gathering feedback, and aligning cross-functional teams around a unified product vision
Partner with JED's clinical and content teams to enhance the discoverability, accessibility, and impact of our free, evidence-based mental health resources
Collaborate with the Development and Marketing teams to design, test, and optimize online donation funnels, appeal pages, and user flows to grow revenue
Design and refine conversion pathways to capture and nurture new leads for JED's school and community programs, as well as its policy and advocacy work
Qualification
Required
5+ years of experience in digital product management, with a proven track record of managing high-traffic, content-rich websites
Demonstrated experience leading a large-scale product redesign from discovery through launch and iteration
Strong technical literacy, including deep experience with CMS platforms (e.g., Contentful, Wordpress), BI/analytics and data infrastructure (eg: GA4, Looker, Snowflake), collaboration/design and testing tools (eg: Figjam, Maze) experimentation and user behavior tools (VWO, Hotjar, Qualtrics)
Expertise in data-driven decision-making, with a strong ability to conduct A/B tests, analyze user data, and translate insights into product requirements
Experience working in an agile/scrum development environment, with a strong understanding of product owner responsibilities
Proven success in optimizing digital funnels for specific conversion goals, such as online fundraising, e-commerce, or lead generation
Exceptional communication and stakeholder management skills, with the ability to unite diverse, non-technical teams around a common goal
Deep understanding of UX/UI principles and a passionate commitment to web accessibility (WCAG) and creating inclusive digital experiences
Experience with SEO/SEM best practices and marketing automation/CRM integrations (Salesforce preferred)
Experience with social impact, behavioral health, or education field is a plus
Benefits
Medical
Dental
Vision
Retirement
Mental health support
Generous paid time off policy
Employee Assistance Program (EAP)
401(k) plan with employer matching
Vacation – ~15 days per year to rest, recharge, and reset (increases to 20 days after 4 years)
Holidays – 10 paid holidays throughout the year
Floating Holiday – 1 personal day to use however you'd like
Birthday Day Off – Take your birthday off to celebrate YOU!
Winter Break (No FOMO Week) – 5-day, all-team holiday closure at the end of each calendar year
Personal Leave (Life Leave) – 3 days annually to take care of life—errands, appointments, or personal time
Sick Leave – 6 days annually for your health or to care for a sick loved one
Bereavement Leave – 5 days of paid leave for the loss of an immediate family member
Jury Duty – Paid time off to fulfill your civic responsibility
Transit Benefits – Use pre-tax dollars for eligible commuting costs
Flexible Spending Account (FSA) – Pay for qualifying out-of-pocket healthcare or dependent care expenses with pre-tax dollars
Mental Health HRA – $1,500/year for all benefits-eligible staff, with additional funds for those covering dependents
Health HRA – Available for employees enrolled in JED’s medical plan
Dental HRA – Available for employees enrolled in JED’s dental plan
Employee Assistance Program (EAP)
Teladoc Virtual Health – 24/7 access to doctors and mental health professionals, at no cost to you
401(k) Safe Harbor Plan
Employer Match (after 6 months): 100% match on the first 3% of compensation, 50% match on the next 2%
Company
The Jed Foundation (JED)
What We Do: The Jed Foundation (JED) is a nonprofit that protects emotional health and prevents suicide for our nation’s teens and young adults.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.1MKey Investors
Rare Impact Fund
2024-09-20Grant· $1.1M
2021-08-16Grant
Leadership Team
J
John MacPhee
Chief Executive Officer
Recent News
2025-12-05
Social Media Today
2025-10-16
Company data provided by crunchbase