City of New York · 3 hours ago
College Aide- Help Desk Technician
New York, NY
Part-time
Hybrid
New Grad
$19.14/hr - $24.08/hrThe City of New York is seeking a College Aide- Help Desk Technician to support the Department of Youth and Community Development. The role involves monitoring help desk tickets, providing desktop support, and setting up audio/visual equipment for various locations.
GovernmentLegalPublic Relations
Responsibilities
Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner
Provide Helpdesk/desktop support for hardware and software computer systems and peripherals
Support and set up audio/visual equipment, computers, and Laptops in several conference rooms, training rooms and Auditorium
Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations
Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff
Provide Remote Desktop and Laptop support for DYCD staff participating in the Hybrid Work from Home Program
Qualification
Required
Matriculation at an accredited college or graduate school
Employment is conditioned upon continuance as a student in a college or graduate school
For Assignment Level II: Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study
For Assignment Level III: Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years
No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session
Students may be employed full-time during their vacation periods
New York City residency is generally required within 90 days of appointment
Preferred
College Majors: Computer Science, Computer Technology, Computer Engineering, Computer Hardware/Software Support, Electrical Engineering, Information Technology
Experience with Microsoft Applications and Programming
Customer Service experience
Benefits
Public Service Loan Forgiveness
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
Founded in 1898
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
The Real Deal
2026-01-02
bloomberglaw.com
2026-01-02
2025-12-26
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