SpiderRock · 6 hours ago
Client Service Representative I
Chicago, IL
Full-time
Onsite
New Grad, Entry LevelSpiderRock is searching for a qualified entry level candidate to join their Client Services team. The role involves providing level 1 system and integration support, including troubleshooting client connectivity issues and assisting in client onboarding.
Financial ServicesInformation TechnologyInternetPayments
Responsibilities
Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
Troubleshoot system and client connectivity issues
Investigate order routing issues between SpiderRock and multiple execution brokers
Perform QA of internal trading tools, algorithms and risk applications and document as needed
Assist in client-onboarding and account creation
Qualification
Required
Bachelor's degree or equivalent experience
Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment
Professional, motivated attitude
Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
Independent self-starter and a keen attention to detail is a must
Local to the Chicago land area
Preferred
Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
Previous financial industry or trading experience a plus
Experience in the financial industry
Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
Benefits
Health insurance (medical, dental, vision)
Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
Discounted pet insurance
Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
Wellness programs
Zen Den for meditation, naps, nursing, or just to decompress
Access to unlimited snacks and beverages in our lounge area
Monthly, quarterly, and semi-annual company sponsored events
401K Safe Harbor Plan and Match
Onsite gym membership
Divvy bike access
A fun and collaborative environment
Company
SpiderRock
SpiderRock is a leading provider of advanced trading, risk management, and data solutions for global derivatives markets.
Founded in 2006
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Craig Iseli
Chief Operating Officer
Company data provided by crunchbase