Santander · 3 days ago
Sr. Associate, Digital Products, State Street, Boston, MA
Boston
Full-time
Onsite
Senior Level, Lead/Staff
$109K/yr - $190K/yr
9+ years expSantander is a global leader and innovator in the financial services industry, evolving into a technology-driven organization. The Sr. Associate, Digital Products will collaborate with product partners to enhance product offerings and improve customer engagement while implementing strategies to optimize operational efficiency and sales.
BankingCommercial LendingFinanceFinancial ServicesPersonal Finance
Responsibilities
Clearly articulate the business value of new features and unite stakeholders behind a shared vision
Serves as a liaison to the technology team in order to translate requirements and user stories into work ready for development
Works with User Experience teams to understand customer needs and that they are reflected in the end product
Leverages research, focus groups and testing as needed
Implements and delivers within commitment, understanding the accountabilities of all parties and program timelines and deliverables
Keeps all POD deliverables on track for timeline and budget
Act as business representative within the POD, responsible for day to day decisions
Ensures the development team is developing in alignment with the stories created from the high level requirement
Responsible for defect management and prioritization of defects
Creates, prioritizes, grooms, and maintains product backlog
Ensures development stories have well defined acceptance criteria
Deep customer-centric mindset, with a demonstrated ability to represent the voice of the customer throughout the product lifecycle
Experience synthesizing insights from multiple customer feedback channels, including: Customer complaints and app store reviews, Digital analytics and funnel data, User research, usability testing, and surveys, AND Call center, branch, and operations feedback - REQUIRED
Ability to translate customer pain points and unmet needs into clear product opportunities, enhancements, and backlog items
Strong partnership with CX, Operations, Contact Centers, and Analytics teams to ensure customer insights are systematically incorporated into product decisions
Experience prioritizing improvements that balance customer experience, business outcomes, and risk/compliance considerations
Demonstrated success driving measurable improvements in customer satisfaction, adoption, and digital engagement
Demonstrated experience working in Agile / Scrum environments, partnering closely with engineering, design, data, and platform teams. - REQUIRED
Hands-on proficiency with JIRA for backlog management, sprint planning, dependency tracking, and delivery reporting. - REQUIRED
Ability to translate complex business needs into clear, prioritized epics and user stories with a fully defined and partner approved acceptance criteria
Strong documentation discipline using JIRA, Confluence and Figma to create and maintain: Product requirements and epics, Decision logs and Process flows and journey mapping. - REQUIRED
Strong analytical mindset with experience defining and tracking KPIs, OKRs, and product success metrics
Ability to use data to inform prioritization, experimentation, and iterative improvement
Experience partnering with analytics teams to design experiments, A/B tests, and post-launch performance reviews
Qualification
Required
Experience synthesizing insights from multiple customer feedback channels, including: Customer complaints and app store reviews, Digital analytics and funnel data, User research, usability testing, and surveys, AND Call center, branch, and operations feedback - REQUIRED
Demonstrated experience working in Agile / Scrum environments, partnering closely with engineering, design, data, and platform teams. - REQUIRED
Hands-on proficiency with JIRA for backlog management, sprint planning, dependency tracking, and delivery reporting. - REQUIRED
Strong documentation discipline using JIRA, Confluence and Figma to create and maintain: Product requirements and epics, Decision logs and Process flows and journey mapping. - REQUIRED
Bachelor's Degree or equivalent work experience: Technology-related field. - Required
9+ Years Experience with Agile project delivery methodology. - Required
9+ Years Experience with Scrum methodologies. - Required
9+ Years Experience with stakeholder management. - Required
Preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Benefits
Fair and competitive rewards package
Benefits are designed to support you, your family and your well-being
Company
Santander
Banco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking.
10001+ employees
H1B Sponsorship
Santander has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-05-30Post Ipo Equity
1987-08-07IPO
Leadership Team
Hector Grisi
Consejero Delegado de Banco Santander
Recent News
2026-01-22
Computer Weekly
2026-01-16
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