Kennedy-Donovan Center · 2 days ago
IT Support Technician
New Bedford, MA
Full-time
Onsite
Entry Level
2+ years expKennedy-Donovan Center is seeking an IT Support Technician to provide technical support and assistance to users. The role involves troubleshooting technical issues, supporting various operating systems, and ensuring data security and integrity.
Health CareNon ProfitPersonal Health
Qualification
Required
Associate's degree in Information Technology or Computer Science, or relevant field or comparable work experience
At least two years of experience required
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows OS, MS365 environments and iOS
Strong working knowledge of Networks (LAN, WAN, Security)
Strong working knowledge of Telecom (voice, data, video)
Strong working knowledge of Microsoft 365
Familiarity with data security, integrity, processes, and system applications
Ability to think conceptually and strategically, while maintaining a result driven approach
Understanding of computer systems, mobile devices, and other technological products
Ability to diagnose and troubleshoot advanced technical issues
Familiarity with remote desktop applications and help desk software (e.g., ConnectWise, Fresh Service)
Knowledge of Microsoft Intune
Preferred
Additional certification in Microsoft, Linux, Cisco, or similar technologies
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows OS, MS365 environments and iOS
Company
Kennedy-Donovan Center
Kennedy-Donovan Center is a non-profit organization.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Morgan
President & CEO
Glen P. Mattera
Chief Financial Officer
Company data provided by crunchbase