Ladders · 4 hours ago
Managing Director, Customer Success
United States
Full-time
Remote
Director/Executive
$194K/yr - $290K/yr
6+ years expLadders is seeking a Managing Director Customer Success to join the team of a leader in the Business Services space. You’ll play a key role delivering outcomes for customers and stakeholders while collaborating cross-functionally and taking ownership of priorities.
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No H1B
Responsibilities
Deliver consultancy services at client sites as a client-facing expert
Champion improvements in customer clinical and operational outcomes in patient monitoring
Manage medium to large teams, influencing policy and strategy while ensuring service delivery
Interpret business challenges and recommend best practices for product and process improvements
Lead complex problem-solving initiatives across commercial processes, utilizing advanced analytical skills
Shape the strategic direction of patient monitoring services while managing budgets and resources
Integrate knowledge across various domains to support strategic goals
Qualification
Required
Bachelor's or master's degree or high school diploma/GED with 6+ years of experience
Ability to travel 50% of the time
Benefits
Comprehensive benefits package including medical, dental, and vision insurance
401(k) plan with employee and company contribution opportunities
Paid time off and tuition reimbursement available
Life, disability, and accident insurance offered
Company
Ladders
Ladders is the home for $100K+ careers
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.25MKey Investors
Matrix
2004-11-08Series A· $7.25M
Leadership Team
Marc Cenedella
Founder
Recent News
2025-12-29
2025-12-18
Seattle TechFlash
2025-04-15
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