Ubique Group · 1 day ago
Specialist, Customer Success Support - REMOTE
United States
Full-time
Remote
Entry Level
2+ years expUbique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. The Specialist, Customer Success Support plays a critical role in ensuring the seamless processing and fulfillment of customer orders, managing the entire order lifecycle and collaborating with various teams to maintain high customer satisfaction levels.
E-CommerceEducationRetail
Responsibilities
Process and verify customer orders accurately and efficiently using order management systems
Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery
Monitor order status and proactively communicate with customers and internal stakeholders regarding any delays or issues
Investigate and resolve order discrepancies, returns, and cancellations in a timely manner
Maintain detailed records of orders and transactions to support reporting and audit requirements
Collaborate with cross-functional teams to identify and implement process improvements in order management workflows
Provide support for special order requests and manage exceptions as needed
Maintain a professional presence in all virtual meetings, including keeping the camera on unless otherwise approved
Consistently meet daily performance targets. (Performance metrics step up progressively at 15, 20, and 45 days) 30+ orders entered per day 50+ cases closed per day Sub 3% order entry error rate CSAT (customer review) score of 3.0 or higher
Qualification
Required
High school diploma or equivalent; Associate's or Bachelor's degree preferred
Minimum of 2 years' experience in order management, customer service, or a related field within retail or supply chain environments
Proficiency with order management systems and Microsoft Office Suite, especially Excel
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent communication skills, both written and verbal
Preferred
Experience working in retail trade or e-commerce order fulfillment
Familiarity with ERP systems such as SAP, Oracle, or similar platforms
Knowledge of inventory management and logistics processes
Demonstrated ability to analyze data and generate actionable insights
Previous experience working in a remote environment
Benefits
Major medical, dental, and vision benefits available day one no waiting period
Company-paid life insurance and employee assistance program for all employees
401K with company match
Employee discount on Ubique Group products
Free office chair and desk for remote employees
Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
9 paid holidays plus 1 floating holiday per year
Up to 13 Accrued PTO days per year
Company
Ubique Group
Ubique Group offers a broad assortment of top quality furniture at affordable prices for today’s residential and commercial customers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-02-01Acquired
Leadership Team
Gabe Johnson
Chief Financial Officer
Domenick Barone
Senior Vice President, Global DC Operations
Company data provided by crunchbase