Nordstrom · 2 months ago
Program Manager 2, Operational Risk Management (Hybrid - Seattle, WA)
Seattle, WA
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $155K/yr
7+ years expNordstrom is a leading fashion retailer, and they are seeking a Program Manager 2 for Operational Risk Management. This role is responsible for guiding the Loyalty business teams through risk awareness, identification, and mitigation to achieve strategic objectives and ensure compliance with corporate policies and regulations.
E-CommerceFashionRetail
Responsibilities
Perform risk identification and assessment in business units by partnering with business units to understand their processes
Develop a broad and detailed understanding of the organization’s risk landscape, culture and technology
Partner with executive leadership and/or key stakeholders to identify, and drive strategic plans to prevent, eliminate and/or mitigate risks with varying solutions
Identify process gaps, control deficiencies, and/or recommend, oversee and support effective solutions
Coordinate with senior management in performing operational risk reviews
Track and monitor Controls & Key Risk Indicators for business units
Report operational risk issues and decisions to senior management on regular basis
Identify & evaluate Key Risk Indicators within the business units against risk appetite
Investigate root causes of operational risks and provide support to mitigate risk
Develop strong relationships with key stakeholders and business partners by addressing issues/concerns in timely manner and supports a culture of risk-based decisions
Establish and maintain rapport with Compliance, Information Security, Privacy, Internal Audit and Legal
Keep abreast of latest risk management techniques and industry best practices
Oversee the application of operational risk policies and procedures, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks
Assess risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices
Governance and oversight may include (not limited to) technology operational risk
Establishes and maintains a strong control environment and culture within Loyalty Program
Assists in assessing current status of all regulation related controls; recommends/designs control enhancements and creates policy/process documentation as needed in support of risk mitigation
Qualification
Required
7+ years' experience in Program Management or relevant experience is a must
Experience in Internal Audit, Financial Controls, Financial Services, card servicing and loyalty rewards experience is desirable
Excellent communication skills – verbal & written
Strong organization and time management skills
Clear and effective written and verbal communication and strong interpersonal skills with a superior customer service attitude and high level of professionalism
Flexible with ability to change tasks or priorities to meet business deadlines
High-level of personal integrity, confidentiality and the ability to use good judgment in all situations
Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills and without authority
Strategic ability to recognize organizational changes and impact of business decisions
Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution skills
Work effectively as a team member by attentively listening to and sharing information with others to facilitate a cooperative work environment
Preferred
Other risk and control disciplines experience is a plus
Expertise in the following is beneficial: Fraud Awareness and Risk Management Legal and Regulatory Compliance
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
2026-01-23
2026-01-23
2026-01-22
Company data provided by crunchbase