Crum & Forster · 15 hours ago
NOL Customer Service Representative
United States
Full-time
Remote
Entry, Mid Level
$27K/yr - $51K/yr
1+ years expCrum & Forster is a leading travel insurance provider through Travel Insured International, and they are seeking an NOL Customer Service Representative. This role is designed to allow the appropriate candidate to grow and develop skills while providing superior customer service and handling Notice of Loss intake.
Commercial InsuranceHealth CareInsuranceRisk Management
Responsibilities
Provide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions
Assist customers by setting up claim first notices
Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken
Provide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flows
Serve as a customer advocate in all interactions to provide outstanding customer experience
Perform other related duties as needed to fulfill job and unit needs
Embrace and practice Pete’s Principles
Qualification
Required
High School Degree or GED required
Demonstrated knowledge of and familiarity with Microsoft Office software
Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services and evaluating customer satisfaction
Strong active listening skills demonstrated by giving full attention to what other people are saying
Ability to communicate information verbally and in writing so that others will understand the message being conveyed
Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others
Preferred
One to two years of prior customer service experience preferred
Familiarity with claims, imaging and workflow systems is a plus
Benefits
Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
Tuition reimbursement
Industry related certifications
Professional training to keep you progressing on your chosen path
A matching donation program
Volunteer opportunities
An employee-driven corporate giving program that lets you participate and support your community
Company
Crum & Forster
Crum & Forster specializes in commercial insurance, claims, risk assessments as well as accident and health insurance.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Thomas
Senior Vice President - Head of Surety Claims
David Webb
Senior Vice President, C&F Stop Loss
Recent News
2025-11-11
Company data provided by crunchbase