Mphasis · 6 hours ago
Technical Writer (Infra Side)
United States
Full-time
Remote
Senior LevelMphasis is looking for a Senior Infrastructure Technical Writer to ensure accurate and concise delivery of technical documentation. The role involves researching and analyzing requirements for infrastructure builds, collaborating with engineers, and authoring documentation for various audiences.
Artificial Intelligence (AI)BlockchainCyber SecurityInformation TechnologyIT Management
Hiring Manager
Rishinath Arun
Responsibilities
Research and analyze requirements for new infrastructure environment builds
Independent study of proposed data center and cloud solutions for all associated systems and hardware components
Create and maintain complex Visio flow diagrams that illustrate transaction traffic patterns, network connectivity, and all configurable system components
Work with project managers to map out documentation strategies and schedules
Collaborate with distributed engineers (Windows, Unix, and Cloud engineers, Network, Security, SQL DB, and Monitoring) to gather technical build information for documentation deliverables
Author and publish the documentation suite for each infrastructure project for two core audiences (online HTML knowledge articles for global Operations Support teams authored in ServicePoint Knowledge Management System, and infrastructure reference guides for Platform Engineering authored in MS Word)
Host virtual documentation turnover sessions to Operations Support teams using Microsoft Teams
Participate as a key member of a large, centralized documentation team, taking part in peer reviews, mentoring, and exchange of best practices ideas and concepts
Qualification
Required
Experience in producing technical documentation for infrastructure and cloud platforms
Ability to research and analyze requirements for new infrastructure environment builds
Proficiency in creating and maintaining complex Visio flow diagrams
Experience working with project managers to map out documentation strategies and schedules
Ability to collaborate with distributed engineers across various domains (Windows, Unix, Cloud, Network, Security, SQL DB, Monitoring)
Experience in authoring and publishing documentation suites for technical audiences
Familiarity with ServicePoint Knowledge Management System and MS Word
Experience hosting virtual documentation turnover sessions using Microsoft Teams
Ability to participate in peer reviews and mentoring within a documentation team
Company
Mphasis
Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group.
Founded in 1998
10001+ employees
H1B Sponsorship
Mphasis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1685)
2024 (1453)
2023 (1350)
2022 (1639)
2021 (1415)
2020 (1251)
Funding
Current Stage
Public CompanyTotal Funding
$68.92MKey Investors
Blackstone Group
2020-04-02Post Ipo Equity· $68.92M
2016-04-05Acquired
2004-06-04IPO
Leadership Team
Nitin Rakesh
Chief Executive Officer and Managing Director
Aravind Viswanathan
Chief Financial Officer
Recent News
2026-01-24
Business Standard India
2026-01-23
2026-01-23
Company data provided by crunchbase