Illinois Tollway · 4 hours ago
Incident Manager
Downers Grove, IL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expThe Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways. The Incident Manager is responsible for managing system wide Incident Management efforts, overseeing a team, and ensuring effective responses to incidents that impact roadway system performance.
HardwarePublic SafetyTransportation
Responsibilities
Identify personnel needs and participate in approval and selection process
Develop subordinates to ensure achievement of this Unit's objective to meet future departmental and Tollway needs
Discipline subordinate staff in accordance with Tollway Policy and Procedure for performance related issues
Plan incident response efforts in construction zones
Manage the Tollway's patron towing and recovery program
Review and provide operational input to all Maintenance of Traffic Plans for construction on the system
Direct operations of Sign Shop and establish their priorities
Procure materials and supplies in order to ensure their overall effectiveness through coordination with Authority Procurement Services Staff
Supervise Contract Programs relating to Signing, Striping, and other Traffic Operations related contracts as needed
Gather notifications of all emergency incidents that impact roadway system performance
Guide incident response and clearance efforts – both directly or indirectly as required by the nature of the incident
Approve daily lane closure requests and provides overall direction to Motorist Service Activities performed by Maintenance Approves daily lane closure requests and provides overall direction to Motorist Service Activities performed by Maintenance
Perform post incident critiques with internal and external staff (such as Roadway Staff, Fire Departments, Illinois State Police, Tow and Recovery Operators, etc.) as needed to improve incident management
Work with Traffic Operations Center and Dispatch Management Staff to enhance Incident Detection, confirmation and resource response and to ensure accurate information flow to median and senior staff is accomplished
Approve Daily Lane Closures for both Contract Construction and Maintenance Operations
Review and approve construction maintenance of traffic plans
Provide regular benchmark reporting on Incident Management and other motorist services to measure system performance improvements
Oversee the implementation of emergency services operations
Supervise the Incident Management Training effort of all Maintenance & Traffic personnel
Administer the Tollway's Traffic Generator and Information Signage Policy
Manage and direct system wide signing including a full-service sign manufacturing facility
Review and research all signage requests for supplemental Guide Signs along the Illinois Tollway
Provide recommendations for approval / denial of requests to General Manager of Maintenance & Traffic based on Tollway Policy
Facilitate the fabrication and installation of approved signs
Perform other duties as assigned
Qualification
Required
High School Diploma, G.E.D., or the Equivalent of Education and Experience
Supervisory experience with multi-crew activities
Significant knowledge of and familiarity with the Manual on Uniform Traffic Control Devices (MUTCD) and its application to high-speed limited access interstate
Ability to successfully complete the ISC 300 and 400 certification program within 6 months of employment with the Tollway to continue employment
Extensive knowledge of emergency roadway maintenance with 10 or more years of experience
Familiarity with computerized maintenance management and scheduling systems
Proven experience managing a sign manufacturing or related facility computer systems and personnel
Availability to respond to major incidents on the system that impacts system performance 24 hours a day 7 days a week
A strong background in all aspects of incident management and snow & ice control
Preferred
Associates Degree and Beyond
Company
Illinois Tollway
Illinois Tollway provides safe and efficient system of the highway that ensures service level and safety.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cathy Williams
Chief Financial Officer
Jeff Donoghue
Chief Operating Officer
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