St. Tammany Health System · 3 hours ago
Customer Service Rep/PT Tech
Covington, LA
Full-time
Onsite
New Grad, Entry LevelSt. Tammany Health System is committed to delivering world-class healthcare close to home. The Customer Service Rep/PT Tech role involves providing excellent customer service to patients and assisting therapists in administering therapy treatments.
CommunitiesHealth CareHealth DiagnosticsHospitalWellness
Responsibilities
Create a positive first impression for all patients, family members, guests to the outpatient rehab department by providing excellent and efficient customer service
Ensures patients are greeted and directed appropriately to the treating Therapist or Therapist Assistant
Confirms the patient has all that is necessary for the service to be accomplished so that a delay is not experienced
Serves as a representative of our facility to the public personally, as well as over the telephone
Maintains the wait screen so that patients are received in the appropriate order
Maintains the appearance of the lobby and notifies appropriate departments when an area needs attention
Records patient information
Copies insurance cards
Submits copies of face sheet to the HIM department and Business Office
Answers telephone calls in a timely manner
Ensure messages are distributed
Ensures that orders for evaluations are obtained
Schedules patients for Therapy
Attains insurance authorization
Administers therapy treatments to patients, working under direction of and as assistant to Therapist and/or Therapist Assistant
Supervises patients in their performance of active therapeutic exercises as per direction of Therapist and/or Therapist Assistant
Administers heat, sound, and electrical modality treatments, such as ultrasound, electrical stimulation, and hot and cold packs
Administers traction to relieve neck and back pain, using intermittent and static traction equipment
Instructs, motivates, and assists patients to learn and improve functional activities, such as pre-ambulation, transfer, ambulation, and daily-living activities
Observes patients during treatments and compiles and evaluates data on patients' responses to treatments and progress and reports orally to Therapist
Confers with members of therapy staff and other health team members, individually and in conference, to exchange, discuss, and evaluate patient information for planning, modifying, and coordinating treatment programs
Performs clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms
May measure vital signs to determine effects of specific treatments or to assist the Therapist and/or Therapist Assistant to compile data for patient evaluations
Administers pre-employment post-offer testing to STHS employees under the direction and supervision of a Therapist
Qualification
Required
Excellent written and verbal communication skills are required
High school diploma required
Required computer skills include: Proficient/master performer in all Microsoft Office products, specifically Word, Excel, and Outlook
Experience with EPIC, a plus
Must possess good physical health
Some requirements include but are not limited to standing, sitting or walking for long periods of time
Lifting at least 10 pounds is required
Constant (67%-100%) –talking, hearing, seeing
Frequently (34%-66%) -
Occasionally (1%-33%) –carrying, balancing, stooping, crouching, reaching
Company
St. Tammany Health System
St. Tammany Health System is a healthcare hospital that offers wellness, prevention to diagnosis, treatment, rehabilitation services.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sandra DiPietro
Sr. Vice President/CFO
Sharon Toups, FACHE
Sr. V.P./ Chief Operating Officer
Recent News
New Orleans CityBusiness
2025-10-02
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