Fox Rothschild · 5 hours ago
Collections & Client Relations Systems Specialist
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expFox Rothschild is a law firm seeking a Collections & Client Relations Systems Specialist to provide advanced collections support. The role involves managing the Accounts Receivable Collections Software, assisting with system-related inquiries, and ensuring effective collections technology management.
Business IntelligenceConsultingLaw EnforcementLegal
No H1B
Responsibilities
Update collection notes in ARCS (Accounts Receivables Collections Software) and other collections systems, as applicable, on a timely basis
Act as “Help Desk” for the collections group with ARCS-related questions or issues, with the ability to support and adapt to future collections platforms
Identify ARCS issues that require escalation to Minisoft Support for resolution, and partner with vendors for other collections systems as needed
Work in conjunction with the Financial Systems Manager and Senior Enterprise Applications Engineer to assist with back-end information requests across collections applications and implement corrective steps
Coordinate and participate in calls with Minisoft Support and internal stakeholders, as required, including future system vendors
Work in collaboration with team leadership to ensure the effective management of collections technology, including ARCS templates; create and maintain user profiles and notification templates; modify existing notifications; build and maintain collections system reports and dashboards, automate processes, test and implement changes to security group settings, research, test, and advise on new functionality across collections platforms that could improve productivity. Review status of assigned accounts, particularly for delinquent receivables
Provide guidance to Collections/Client Relations Assistants for all related matters
Proactively identifies potential collection issues
Prioritize workload to ensure maximum client coverage
Mail monthly reminder statements
Make 45-day “gentle inquiry calls” to confirm receipt of invoices
Proactively works with assigned attorneys to maximize collection efforts
Heavy contact with Firm clients via telephone, e-mail and correspondence
Develop and maintain positive relationships with internal and external clients
Respond to client inquiries on a timely basis; provides copies of invoices and or billing & payment analysis, as needed
Research client discrepancies, e.g. short payments, duplicate payments, etc
Act as a liaison between client and Firm to ensure any discrepancy has been corrected
Schedule necessary follow-up tasks in ARCS
Proactively monitor accounts for pre-approved discounted payments and handle submission of any necessary write-offs to clean-up account balance
Prepare and submit write offs approved during routine meetings
Perform other collection responsibilities and special projects as required
Qualification
Required
Associate Degree or equivalent work experience required
Strong mathematical and analytical skills with high attention to detail
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis)
Exceptional oral and written communication and client service skills
Ability to prioritize and manage high-volume work in a fast-paced environment
Professional demeanor and ability to maintain confidentiality
Ability to work independently and collaboratively
Preferred
Bachelor's degree in Accounting
Minimum five years of collections experience in a law firm or professional services organization
3E and ARCS 2G experience
Company
Fox Rothschild
Fox Rothschild are attorney's at law who practice in business law.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James Singer
Partner - Intellectual Property and Technology Law
Ken Abdo
Entertainment Law Partner
Recent News
globallegalchronicle.com
2025-09-18
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