Kalsec Inc. · 7 hours ago
Manager - Commercial Excellence & Salesforce Effectiveness
Kalamazoo, MI
Full-time
Onsite
Mid, Senior Level
7+ years expKalsec is seeking a Manager for Commercial Excellence & Salesforce Effectiveness to enhance their global sales operations. The role involves designing and implementing Salesforce engagement frameworks, developing training materials, and ensuring effective reporting and analytics to drive sales effectiveness.
Food and BeverageHealth Care
Responsibilities
Design, establish, and implement structured outreach, touchpoint, and training frameworks that drive consistent and effective Salesforce.com (SFDC) engagement across the global sales organization
Enable a streamlined and efficient customer buyer journey through standardized Salesforce usage and best‑practice adoption
Develop and deliver scalable training materials, programs, and learning approaches to support the ongoing development of global sales teams
Collaborate closely with Salesforce subject matter experts in Europe and Asia to deliver coaching, training, and train‑the‑trainer initiatives
Monitor adoption and adherence to Salesforce frameworks, analyzing usage and performance data to provide actionable insights
Drive continuous improvement in sales effectiveness by identifying gaps, recommending enhancements, and reinforcing best practices
Maintain account/contact/lead assignments to sales team members starting at record creation and running throughout the customer life cycle
Design, build, and maintain dashboards and reports that deliver actionable insights for sales, marketing, and executive stakeholders
Ensure reporting aligns with strategic business objectives and defined key performance indicators (KPIs)
Monitor data accuracy, consistency, and integrity across reports and dashboards. This includes data clean up, removing duplicates, identifying errors, etc
Update and evolve visualizations as business needs, priorities, and metrics change
Partner with cross‑functional teams to understand reporting requirements and translate them into effective analytics solutions
Oversee the management of the organization’s sales pipelines to ensure visibility, accuracy, and timely progression of all opportunities
Partner closely with sales leadership to review pipeline health and forecast accuracy
Identify pipeline gaps and risks and initiate targeted improvement actions to strengthen coverage and velocity
Support the achievement of sales goals by enabling data‑driven decision‑making and proactive pipeline management
Identify opportunities to streamline and optimize business processes through automation
Collaborate with internal stakeholders to design and implement automated solutions that improve efficiency and scalability
Develop, configure, and maintain automated process flows, Process Builder, and workflow rules within Salesforce (SFDC)
Lead and support project work involving cross‑functional stakeholders, including IS, Finance, Sales, Customer Experience, R&D, and Marketing
Engage and manage third‑party Salesforce consultants as needed to support delivery and implementation objectives
Ensure automation solutions align with business requirements, governance standards, and best practices
Qualification
Required
Preferred bachelor's degree or equivalent or 7-10 years of professional experience with minimum of 3 years' experience in Sales Ops, CE, or SFE roles
Hands-on experience with Salesforce CRM; Salesforce Certified Platform Administrator required
Proficiency in Power BI and advanced Excel; experience with data loaders required
Ability to design and document process flows using Visio or PowerPoint
Strong understanding of SFDC architecture, data modeling, and system best practices
Experience in Sales Operations, Commercial Excellence, or SFE roles
Solid ERP and business acumen with a customer-focused mindset
Strong analytical and problem-solving skills with demonstrated impact
Excellent communication and stakeholder management skills
Proven success managing a Salesforce environment, driving process improvements, and delivering measurable business results
Preferred
Working knowledge of SQL and GridMate
Experience with the marketing automation platform HubSpot
Experience integrating DocuSign with Salesforce
Salesforce Certified Platform Foundations and/or Agent Blazer Champion credentials
Company
Kalsec Inc.
Kalsec is committed to providing the food industry with a trustworthy natural ingredient supplier for the next 100 years.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Meyer
Executive Vice President, Chief Financial Officer and Treasurer
Roger Nahas, PhD
Executive VP of Global R&D and Chief Innovation Officer
Recent News
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