Service Desk Technician jobs in United States
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DTC, Inc · 16 hours ago

Service Desk Technician

positionSparks Glencoe, MD
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
money$50K/yr - $60K/yr
date0+ years exp

DTC, Inc is a values-driven, family first managed service provider seeking a Service Desk Technician. The role involves providing technical support to clients, troubleshooting various technical issues, and ensuring clear communication throughout the support process.

DentalHealth CareSoftwareVoIP

Responsibilities

Provide client support by responding to service requests and troubleshooting issues with workstations, operating systems, networks, Microsoft 365, and common business applications
Maintain clear, professional communication to ensure clients feel supported throughout the entire issue-resolution process
Manage incidents by logging and categorizing tickets, making timely initial contact, and escalating issues with thorough documentation when necessary
Document troubleshooting steps and resolutions, and create or update internal knowledge base materials for recurring issues and evolving systems
Monitor system alerts and collaborate with teammates and field technicians to resolve issues efficiently and support overall team success

Qualification

Windows operating systemsMicrosoft 365IT support experienceTicketing systemsCustomer service skillsRemote desktop toolsCompTIA A+Network+Communication skills

Required

0–2 years of IT support or service desk experience
Strong customer service and communication skills
Basic knowledge of: Windows operating systems and Microsoft 365 suite
Ability to participate in rotating 5-hour Saturday swing shifts

Preferred

Experience with ticketing systems and remote desktop tools
Certifications: CompTIA A+, Network+, or equivalent certifications

Benefits

PTO
401k
Healthcare
Dental
Vision

Company

DTC, Inc

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DTC is a qualified team of innovative problem solvers who are passionate about all things IT! We strive to simplify business operations by remaining a distinguished IT solutions provider to our clients.
dateFounded in 1994
location
Sparks Glencoe, Maryland, USA
people-size11-50 employees
web-link
https://www.dtctoday.com/

Funding

Current Stage
Early Stage

Leadership Team

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Steve McNamara
Chief Executive Officer
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Nathaniel Smith
Chief Technology Officer
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Company data provided by crunchbase