IntePros · 7 hours ago
Information Technology Business Analyst
Duluth, GA
Contract
Hybrid
Mid, Senior Level
$50/hr - $65/hr
3+ years expIntepros is seeking a talented Senior IT Business Analyst to serve as a hands-on partner between business stakeholders and IT teams. This role focuses on business process discovery, requirements elicitation, and high-quality documentation to drive efficient, data-informed solutions.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Matt Brogan
Responsibilities
Engage business leaders and stakeholders to understand objectives, challenges, and opportunities for process and system improvement
Lead requirements elicitation activities including interviews, workshops, and documentation reviews
Analyze and document business processes, workflows, and use cases with a high level of accuracy and consistency
Develop clear, well-structured artifacts such as business requirements documents (BRDs), functional requirements, process flows, and data mappings
Collaborate closely with Business Relationship Managers (BRMs), Product Owners, IT teams, vendors, and subject matter experts to support solution delivery
Drive the business agenda throughout the solution lifecycle and support implementation activities
Evaluate current systems and procedures to identify optimization opportunities and recommend feasible solutions
Analyze business and operational data to support decision-making and reporting
Identify, communicate, and help manage risks, dependencies, and change impacts
Function as a liaison between internal teams and external vendors
Adapt quickly to changing priorities and manage ambiguity in fast-paced environments
Qualification
Required
3–5+ years of hands-on Business Analyst experience (individual contributor role)
Strong background in business process design, discovery, and documentation
Excellent written and verbal communication and documentation skills
Proven experience gathering, organizing, and maintaining business process and workflow documentation
Ability to analyze data, trends, and operational metrics to develop actionable recommendations
Experience working cross-functionally with business and technical teams
Strong problem-solving and process improvement mindset
Comfortable working in evolving, ambiguous environments
Bachelor's degree required
Preferred
Exposure to ACD, IVR, CTI, and cloud telephony environments
Understanding of systems, software, and core technology concepts
Familiarity with SQL, Excel, and data analysis or reporting tools
Awareness of data modeling or requirements engineering methodologies
Company
IntePros
IntePros is an established, woman-owned, privately-held technology and business services consulting agency committed to building long-term relationships and helping more companies leverage the power of a more diverse workforce.
201-500 employees
H1B Sponsorship
IntePros has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (6)
2022 (7)
2021 (6)
2020 (13)
Funding
Current Stage
Growth StageLeadership Team
Loren Kovalcik
CEO
Company data provided by crunchbase