Truist · 5 hours ago
Brokerage Operations Manager - Richmond VA or Charlotte NC
Richmond, VA
Full-time
Onsite
Mid, Senior Level
3+ years expTruist is a financial services company seeking a Brokerage Operations Manager to oversee department operations within brokerage services. The role involves planning, coordination, and supervision to ensure optimum performance, regulatory compliance, and team development.
BankingFinanceFinancial Services
Responsibilities
Oversee daily operation of department tasks, monitor adherence to service level agreements, address escalations, and resolve issues promptly
Monitor work quality for accuracy and conformance to procedures, controls, and risk tolerance ensuring regulatory compliance. Identify and remediate operational errors and hold team members accountable for quality and efficiency
Provide solutions to improve processes and increase efficiency, including idea generation, planning, partnering with IT and other stakeholders through execution
Cultivate and inspire the team’s alignment with the organization’s purpose, mission, and values
Identify, assess, and mitigate operational risks; implement new controls as necessary
Lead the team to implement departmental changes in response to evolving business needs while maintaining compliance and operational continuity
Drive a client-focused mindset, ensuring decisions and processes support excellent client driven experience
Lead, coordinate, and integrate contingent workforce teams as needed
Engage with strategic vendor partners and internal/external stakeholders to support operational goals
Coach, mentor, and develop team members to support career growth and enhance team engagement
Manage administrative aspects of team performance, including scheduling, time approvals, performance reviews, goal setting, teammate onboarding/offboarding, and completion of required training
Qualification
Required
Bachelor's degree or equivalent education, training and work-related experience
Minimum of three (3) years experience in brokerage operations, including 2 year in a management position in the securities industry
Knowledge of advanced concepts, principles and practices of assigned functional area(s)
Strong leadership skills to include excellent interpersonal and conflict resolution skills
Ability to promote effective coordination between multiple work groups and functional areas
Strong organizational, verbal and written communication skills
Driven to achieve results, thrive in a fast paced environment and required to solve problems and make decisions based on sound judgement
Financial Industry Regulatory Authority (FINRA) Series 99. This can be obtained during employment within 90 days
Preferred
Financial Industry Regulatory Authority (FINRA) Series 7 and 24 or 6 and 26
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
2026-01-16
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2026-01-15
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