NEOGOV · 5 hours ago
Utility Billing & Customer Services Representative I/II
Dublin, CA
Full-time
Onsite
Entry, Mid Level
$5,974/mo - $7,988/mo
1+ years expDublin San Ramon Services District is recruiting for a Utility Billing & Customer Services Representative I/II in the Utility Billing & Customer Services Division of the Finance Department. The role involves performing billing, accounting, and financial duties related to customer accounts for water and sewer services while providing customer service and support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs a variety of routine billing, accounting, and financial duties related to customer accounts for water and sewer services
Has frequent contact with the public providing customer services associated with utility payments, requests for service, responding to complaints, and providing information
Works closely with field operations to assess needed repairs
Performs other related duties as required
Qualification
Required
Equivalent to the completion of the twelfth (12th) grade
One (1) year of experience in a direct customer contact role, in cash handling, and with records maintenance for Utility Billing & Customer Services Representative I
Two (2) years of increasingly responsible experience in a direct customer contact role, in maintaining financial and statistical records, and performing data-entry into software systems, comparable to that of a Utility Billing & Customer Services Representative I for Utility Billing & Customer Services Representative II
Valid CA drivers' license
Preferred
Experience in maintaining and updating customer accounts and providing high quality customer service
Experience in utility billing, particularly with water meters or advanced metering infrastructure (AMI)
Experience in customer collections
Experience using customer account software, particularly Tyler MUNIS
Benefits
2.7% at 55 CalPERS pension plan with a 8% employee contribution
2% at 62 CalPERS pension plan with a required contribution of 50% of the "normal cost" which is 7.75% for fiscal year 2026.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase