Wiley · 12 hours ago
Project Manager
Cary, NC, USA
Full-time
Hybrid
Mid Level
$45K/yr - $64K/yr
4+ years expWiley is a trusted leader in research and learning, providing tailored software solutions to scholarly publishers. The Project Manager will work directly with clients to manage software configuration, troubleshoot issues, and maintain positive relationships with customers.
Publishing
Responsibilities
Work closely with new and existing customers to facilitate software configuration changes and troubleshoot user issues and software defects
Manage the complete process of setting up new sites for customers
Train customers on new sites and features
Act as a liaison between customers and the software development team to gather requirements, prepare product specifications, and perform software quality assurance testing
Create and maintain software documentation
Qualification
Required
Minimum 4 years of experience in a similar role supporting customers who are using a system
Ability to independently manage multiple, concurrent tasks
Strong problem solving and solution research skills
Excellent written and oral communication (English)
Ability to explain complex technical concepts to customers from non-technical backgrounds
An empathic and friendly attitude, willingness to advocate for customers
Proficiency in Microsoft Office suite
Tech savvy and able to learn a new system
Preferred
Customer service experience
Knowledge of basic HTML, CSS, and/or SQL
Technical background
Familiarity with scholarly publishing
Benefits
Meeting-free Friday afternoons
Professional development
A wide range of opportunities to foster community, learn, and grow
Company
Wiley
We transform knowledge into accessible and actionable intelligence for today's challenges and tomorrow's possibilities.
5001-10000 employees
H1B Sponsorship
Wiley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (9)
2023 (13)
2022 (46)
2021 (18)
2020 (22)
Funding
Current Stage
Late StageLeadership Team
Danish Khan
Chief of Staff to the CEO
Aref Matin
EVP & CTO
Recent News
Morningstar
2024-03-27
2023-10-10
2023-10-10
Company data provided by crunchbase