State of Iowa - Executive Branch · 5 hours ago
Administrative Support Assistant 3
Marshalltown, IA
Full-time
Hybrid
Entry Level
2+ years expThe Iowa Department of Health and Human Services is seeking an Administrative Support Assistant 3 to join their team in the Central Regional Child Support Program. This role involves handling administrative duties and casework to support families through their child support journey, while effectively communicating with community partners and ensuring compliance with relevant laws and procedures.
CommunitiesOffice AdministrationPublic SafetyResidential
No H1B
Responsibilities
Performs administrative office duties and casework activities as a member of an office team for parents in need of paternity, medical and support establishment, modification of existing order, enforcement, and monitoring of support orders
Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence
Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action including technical, clerical, and support work to assist in the implementation of local program goals and objectives for achieving statewide success for the Child Support Program
Assist with establishment and specialized enforcement tasks as well as location activities utilizing the internet, databases, and various automated systems
Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR, which is critically important for success in this position
Comprehend and adhere to confidentiality provisions in the Code of Iowa
Qualification
Required
Two years of full-time work experience in general office, clerical, data entry/processing, or related work
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
Strong customer service skills and effective communication with diverse community partners
Ability to comprehend and apply complex instructions, including federal, state, and local laws, policies, and procedures specific to child support
Excellent written and verbal communication skills
Ability to analyze a variety of complex case situations and legal scenarios
Proficient in Microsoft Office programs (Excel, Word, Outlook) and aptitude to learn other computerized systems
Ability to adhere to confidentiality provisions in the Code of Iowa
Completion and successful passing of a level 5 criminal background check, including fingerprinting
Occasional travel and a valid driver's license to utilize state vehicles
Benefits
Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
Company
State of Iowa - Executive Branch
If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you! There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jacob Nicholson
Chief Operating Officer
Darwin Ten Haken
Enterprise Architect, Office of the CIO
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