Koalafi · 12 hours ago
Customer Service Representative
Richmond, VA
Full-time
Onsite
Entry Level
1+ years expKoalafi is a company dedicated to transforming the financing experience for consumers. They are seeking a Customer Service Representative to provide exceptional support to their growing customer base, manage relationships, and address inquiries regarding lease or loan accounts.
FinanceFinancial ServicesFinTech
Responsibilities
Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
Own Koalafi operational knowledge to provide sound answers when customers have questions
Resolve inbound inquiries and issues independently and escalate as needed
Initiate contact with customers in order to resolve account issues
Proactively identify any trends in customer issues and synthesize feedback to share with management team
Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants
Qualification
Required
1-2 years in a call center environment required
Excellent verbal and written communication skills
Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
Detail oriented and attentive to customer needs, addressing challenges with a positive attitude
Proficiency with the Microsoft Office Suite (Excel/Word/Outlook)
Ability to work independently and efficiently, both in-person and on work from home days
Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
Available to work nights and weekends
Location Requirement: This position requires regular in-person attendance at our office (Richmond, VA). Candidates must already be located within a commutable distance to our office location, as relocation assistance is not available at this time
Benefits
Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs
Company
Koalafi
Koalafi offers omnichannel financial products that help merchants and consumers succeed.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$195.5MKey Investors
Forbright BankPollen Street CapitalSummit Action
2022-08-16Debt Financing
2021-02-15Debt Financing
2019-10-17Debt Financing· $150M
Leadership Team
Boomer Muth
Board Chair and Interim CEO
Russell Korte
Chief Financial Officer
Recent News
2025-04-17
Company data provided by crunchbase