Flexton Inc. · 5 hours ago
Cloud Native Support Engineer
Austin, TX
Contract
Onsite
Entry, Mid Level
2+ years expFlexton Inc. is looking for a highly motivated Cloud Native Support Engineer to join their front-line support team. This role involves acting as the first point of contact for internal customers and partners, helping them troubleshoot and resolve issues related to Kubernetes cloud-native platforms, while ensuring system reliability and customer satisfaction.
ConsultingCorporate TrainingE-LearningInformation ServicesInformation TechnologyRecruitingSoftwareStaffing Agency
Hiring Manager
Sandeep Sharma 🌟
Responsibilities
Act as the first line of support for internal teams and partners — providing timely response, acknowledgment, and resolution ownership
Handle incoming requests, incidents, and queries related to Kubernetes clusters, containerized workloads, and cloud-native applications
Take ownership of cases from acknowledgment to completion, ensuring proactive follow-up until the issue is fully resolved or appropriately escalated. Collaborate with L2/L3 engineers, SREs, and platform teams for complex problem resolution
Maintain detailed documentation of incidents, troubleshooting steps, and resolution in the ticketing system
Perform initial diagnostics using Kubernetes tools (e.g., kubectl, logs, events) to identify root causes
Participate in on-call rotations and ensure SLA compliance for response and resolution times
Provide excellent customer service — communicating clearly, empathetically, and professionally with internal stakeholders
Qualification
Required
Minimum 2-3 years of experience in Cloud Operations, DevOps Support, or Kubernetes-based environments
Hands-on experience with Kubernetes fundamentals — including Deployments, Services, Admissions, Cluster control plane and basic troubleshooting
Experience in automation or scripting for operational efficiency
Experience using monitoring and logging tools (e.g., Prometheus, Grafana, ELK, or equivalent)
Familiarity with Linux systems, command-line tools, and scripting (Bash, Python preferred)
Good knowledge in Agentic AI Bot development - LangChain/Claude is a plus
Excellent communication skills — capable of explaining technical issues to non-technical audiences
Preferred
Familiarity with Helm, Istio, or container runtime environments
Certification in Kubernetes (CKA or CKS) or equivalent experience
Exposure to cloud platforms (AWS, GCP, Azure)
Company
Flexton Inc.
Founded and incorporated in 2007, Flexton Inc. is headquartered in San Jose, CA with development centers in India.
51-200 employees
H1B Sponsorship
Flexton Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (20)
2023 (25)
2022 (33)
2021 (62)
2020 (85)
Funding
Current Stage
Growth StageCompany data provided by crunchbase