Champion Media LLC · 17 hours ago
Customer Service Representative
Huron, SD
Full-time
Onsite
New Grad, Entry LevelChampion Media LLC is seeking a Customer Service Representative for the Huron Daily Plainsman, an American newspaper based in Huron, South Dakota. The role involves interacting with customers to address inquiries and concerns, processing orders, and providing accurate information about products and services.
News
Hiring Manager
Gretchen Munch
Responsibilities
Enter legals and classified advertisements into the appropriate systems, while following standard operational process
Interact with customers via phone, email, or in-person, addressing their inquiries, concerns, and feedback in a courteous and empathetic manner
Provide accurate and up-to-date information about our products, services, and policies to assist customers with their purchasing decisions or troubleshooting needs
Investigate and analyze customer issues, determine appropriate resolutions, and take necessary actions to resolve problems promptly
Process customer orders, payments, and returns efficiently, ensuring accuracy and attention to detail
Identify opportunities to upsell or cross-sell products or services to customers, maximizing sales and revenue
Qualification
Required
Competency in technology including Microsoft Office & Adobe PDF
Excellent verbal and written communication skills
Proven history of customer success based on relationship building
Patience, empathy, and active listening skills to understand and address customer needs effectively
Strong problem-solving and decision-making abilities to resolve customer issues
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
High school diploma or equivalent
Preferred
Previous experience in customer service or a related role is preferred but not required
Additional education or certifications in customer service or a related field is a plus
Benefits
Health Insurance and HSA
Dental and Vision Insurance
Short-and Long-Term Disability
Life Insurance
Paid Time Off
Company
Champion Media LLC
Champion Media comprises five dailies and 21 weeklies in North Carolina, South Carolina, Ohio, Minnesota and Virginia, with a combined weekly circulation of approximately 225,000 and a monthly digital reach of more than four million unique visitors.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Corey Champion
Chief Financial Officer
Recent News
San Francisco Chronicle
2025-08-20
Company data provided by crunchbase